Residential Program Aide

Hamilton Families•San Francisco, CA

4d•Onsite

About The Position

Hamilton Families is seeking a Residential Program Aide to join their Shelter Program team. This role is crucial for maintaining a safe, healthful, and welcoming environment for program participants in the facility. The ideal candidate is passionate about working with participants and contributing to the fight against homelessness in the San Francisco Bay Area.

Requirements

Proven track record of providing support to participants, clients, and staff in the areas described above.
Background in a nonprofit organization or passion to work with individuals experiencing homelessness.
Excellent communication skills.
Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants.
Highly organized, self-motivated, and capable of working independently to meet goals.
Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
Ability to respond appropriately to emergencies or critical situations.
A background in working with nonprofit organizations, social services organizations, or community-based programs.
Ability to use Microsoft Office Suite and other software.

Nice To Haves

Bilingual abilities, especially in Spanish.

Responsibilities

Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for participants.
Model and facilitate appropriate behavior following applicable City’s Grievance Policy for participants.
Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.
Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building.
Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.
Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF.
Provide varying shift coverage as needed.
Other duties as requested.