Residential Plumbing Service Technician

Magnolia Plumbing•Black Rock City, NV

5d•Onsite

About The Position

Magnolia Heating and Cooling is seeking experienced Plumbing Service Technicians to join its Residential Service Department. The role involves performing standard to moderately complex work installing, maintaining, troubleshooting, and repairing residential plumbing systems. Technicians respond to service requests and emergencies, inspect and maintain systems, and explain issues, service options, and pricing to customers in their homes. The position also includes documenting work and maintaining company tools, equipment, and assigned vehicles. A signing bonus of up to $10,000 is offered to licensed technicians; opportunities are also available for experienced unlicensed candidates.

Requirements

At least 2 years of residential plumbing experience.
Strong knowledge of residential plumbing systems, fixtures, piping, and drainage.
Experience diagnosing and repairing leaks, clogs, water heaters, water pressure issues, and other common plumbing problems.
Knowledge of plumbing codes, safety regulations, and industry best practices.
Strong troubleshooting, diagnostic, and problem-solving skills.
Ability to read and interpret basic plumbing diagrams, blueprints, and technical documentation.
Excellent communication and customer service skills, including the ability to explain technical issues and repair recommendations to homeowners.
Ability to work independently and as part of a team.
Ability to manage multiple service calls and prioritize work efficiently.
Comfort using mobile devices or service software to complete work orders, document services, and process invoices.
Ability to safely operate plumbing tools, equipment, and company vehicles.
Valid driver's license.
Ability to lift, carry, and move plumbing equipment and materials as needed.
Willingness to work flexible hours, including occasional overtime or emergency service calls, as business needs require.
Completion of a background check and drug screening following an offer of employment.

Nice To Haves

State-issued Journeyman or Master Plumber license.

Responsibilities

Respond to, diagnose, and resolve residential plumbing emergencies and service requests.
Install, repair, replace, and maintain pipes, valves, fittings, drainage systems, water heaters, and plumbing fixtures.
Perform routine inspections and preventative maintenance on residential plumbing systems.
Troubleshoot plumbing malfunctions, leaks, clogs, water pressure issues, and system failures.
Identify the causes of plumbing issues and recommend appropriate repair or replacement solutions.
Perform repairs and installations in accordance with applicable plumbing codes and industry standards.
Explain plumbing issues, recommended services, and repair options to customers clearly and professionally.
Provide accurate estimates and communicate pricing and service recommendations before beginning work.
Maintain accurate records of work performed, materials used, and time spent on each project.
Ensure proper billing, invoicing, and daily documentation of service activities.
Maintain company tools, equipment, and assigned vehicles in good working condition.
Keep work areas clean, organized, and safe throughout each service call.
Follow company safety standards, plumbing codes, and quality workmanship practices.
Identify opportunities to recommend additional services or preventative maintenance when appropriate.
Provide outstanding customer service and ensure customer satisfaction.