Residential Plumber

Action Furnace•Calgary, AB

64d•$50

About The Position

Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above-average compensation, an amazing benefits plan, RRSP matching, and the opportunity to grow within the company! We know that when our people are happy, so are our customers. Action Furnace Plumbers are responsible for the installation, repair, and maintenance of residential plumbing systems. This role requires skilled, safety-focused professionals who deliver high-quality workmanship, clear customer communication, and an exceptional in-home experience while ensuring all work is completed safely and in compliance with applicable codes and company standards.

Requirements

Journeyperson Plumbing Ticket
Minimum one (1) year of residential plumbing experience
Minimum three (3) year driver’s license with a clean abstract
Customer-focused mindset with strong communication abilities

Responsibilities

Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
Determine the most effective repair or replacement solutions by balancing system condition, code requirements, cost-effectiveness, and customer needs.
Troubleshoot complex, recurring, or system-wide plumbing problems using strong technical knowledge, logical problem-solving skills, and hands-on experience.
Utilize appropriate tools, testing equipment, and diagnostic techniques to ensure accurate assessments and reliable repairs.
Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.
Clearly and confidently explain findings, recommended solutions, and next steps to homeowners in a way that is easy to understand and tailored to their level of knowledge.
Provide transparent, honest information to help customers make informed decisions about their plumbing systems without pressure or technical jargon.
Address customer questions and concerns with patience, professionalism, and empathy, ensuring they feel heard, respected, and supported throughout the service visit.
Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.
Conduct thorough repair-versus-replace assessments and clearly outline options, benefits, and considerations to support informed customer decision-making.
Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.
Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
Properly use and care for tools, equipment, and personal protective equipment (PPE).
Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.