Residential Painting Sales Consultant

CertaPro Painters of Northwest Indiana•Crown Point, IN

1d•$60,000 - $90,000•Hybrid

About The Position

CertaPro Painters® is seeking a Residential Sales Consultant to join their team. This role involves meeting with homeowners, understanding their painting needs, and creating proposals that lead to signed contracts. The consultant will manage the customer relationship from the initial visit through project completion, collaborating with the office and operations team to ensure a high-quality customer experience and outstanding results. CertaPro Painters® aims to be the workplace of choice in the painting industry by delivering best-in-class service and fostering an inspiring culture.

Requirements

Proven customer-facing sales experience (in-home, B2C, consultative, or relationship-based sales preferred).
Strong consultative selling skills: discovery, recommending solutions, handling objections, and follow-up discipline.
Ability to draft accurate contracts and communicate clearly in writing (proposals, recap emails, CRM notes).
Strong organization and time management with the ability to manage multiple opportunities at once.
Comfort using CRM/software daily to track pipeline and follow-up.
Willingness to execute proactive local marketing activities and generate referrals as part of the role.
Team-first mindset and ability to coordinate effectively with office and operations/production partners.
Coachable, growth-minded, and committed to continuous improvement.

Responsibilities

Conduct in-home consultations to inspect projects, recommend solutions, and create accurate proposals.
Obtain required information to develop solutions-based proposals including scope of work.
Present proposals to customers and ask for the order, following up consistently until approval or decline.
Ensure proposals are signed, assist with deposit collection and color selection, and outline next steps.
Document key details and communicate customer expectations to the production team for a smooth project handoff.
Generate leads and close opportunities through proactive territory marketing activities.
Generate referrals by intentionally asking at appropriate moments and maintaining relationships with referrers.
Conduct weekly outreach to past customers via phone, text, and email to generate repeat work, touch-ups, and referrals.
Re-engage customer groups from previous years and seasons using seasonal promotions.
Complete consistent "neighbor touch" routines around estimates and active jobs.
Identify and work high-opportunity neighborhoods consistently.
Track activities and their results (referrals, appointments, wins by neighborhood/source).
Represent the brand professionally at company-sponsored events (home shows, community events, networking).
Build relationships with local connectors (HOA contacts, community leaders, partner businesses) to drive introductions and opportunities.
Provide responsive, professional communication from first contact through completion.
Ensure customer expectations are understood and accurately documented.
Follow up after completion to confirm satisfaction and ask for referrals/reviews.
Maintain accurate daily updates in the company CRM/sales system.
Participate in weekly performance reviews/coaching, coming prepared with pipeline updates and follow-up actions.