Residential Outreach Specialist

RHA • San Diego, CA

10d • Remote

About The Position

Richard Heath & Associates, Inc. (RHA) is currently seeking a talented professional for the following opportunity: Residential Outreach Specialist. The Virtual Residential Outreach Specialist will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines for increased enrollments. Assist callers with request for Program services, status checks and document inquiries and complaints. Research information in Program database and data enter caller information/updates into the Program database.

Requirements

• High school diploma or equivalent
• 1 year of experience in a customer service environment
• 1 year of experience in an office environment performing administrative duties
• 2 years of experience in a call center environment

Nice To Haves

• Excellent, consistent attendance
• Increasing levels of energy program competency
• Ensure efficient daily work by remaining on task and managing time effectively to meet all Program set production goals
• Excellent written communication skills (grammar and punctuation)
• Provide excellent customer service by treating all fellow employees and customers with respect

Responsibilities

• Introducing the Energy Saving Assistance program and explaining this free benefit to the customer
• Explain the enrollment process and collect all required documents
• Educate the customer on tips and tricks to saving energy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED