Residential Operations Manager - Richmond
About The Position
A1 Door Company is looking for a driven Residential Operations Manager to lead our Richmond residential service operation. This is a hands-on leadership position for someone who enjoys developing people, creating accountability, improving processes, and driving results. You’ll be responsible for helping our residential service team perform at a high level while ensuring our customers receive an exceptional experience. We’re looking for more than someone who can manage the day-to-day. We want a leader who can identify opportunities, solve problems, develop employees, and continuously make the operation better.
Requirements
- Proven experience leading and developing teams
- Strong operational and problem-solving skills
- Comfortable managing performance through KPIs and measurable goals
- Ability to coach employees and have difficult accountability conversations when necessary
- Excellent communication and organizational skills
- Strong customer-service mindset
- Ability to prioritize and make decisions in a fast-paced environment
- Comfortable using technology and operational software to manage performance
- Self-motivated with a strong sense of ownership and accountability
Nice To Haves
- Home service, skilled trades, field service, or residential service management experience is strongly preferred.
Responsibilities
- Lead, coach, and develop our residential service team
- Set clear expectations and hold team members accountable for performance
- Monitor key performance indicators and use data to identify opportunities for improvement
- Optimize scheduling, technician capacity, and field execution
- Work closely with dispatch and office teams to keep daily operations running efficiently
- Identify operational bottlenecks and implement solutions
- Resolve escalated customer concerns and improve the overall customer experience
- Conduct regular performance conversations, coaching, and training
- Help ensure company processes, policies, and standards are consistently followed
- Communicate between technicians, office staff, and company leadership
- Build a positive, accountable, high-performance culture
- Drive continuous improvement across the residential service operation
Benefits
- Health Insurance with Employer-Paid Portion
- Dental Insurance
- Vision Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
- Parental Leave
- Company-Paid Training & Development
- Opportunities for Career Advancement
- Performance Bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
