Residential Mortgage Closer, Program Manager

Center for NYC Neighborhoods•New York, NY

9d•Hybrid

About The Position

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. The Center is hiring Residential Mortgage Closer, Program Manager to join a team dedicated to helping middle and working-class homeowners sustain affordable homeownership throughout New York State. The candidate we seek to fill this position will play an integral role in processing publicly and privately funded grant and residential mortgage closings, tracking the mortgage closing pipeline, ensuring that the required loan closing documents are prepared correctly, and adhering to the compliance and QC audits of the recently closed pipeline. In addition to facilitating the residential mortgage loan closing process, the ideal candidate will also be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues including, but not limited to, foreclosure prevention, scam prevention, coastal recovery, and resiliency. This is a full-time, exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations.

Requirements

Ability to communicate verbally, and in writing
Has experienced knowledge in tolerance level requirements of the closing disclosure
Has experienced knowledge of TRID regulations
Ability to read, understand, and interpret residential mortgage loan documents
Ability to work independently and also as part of a team
Ability to understand real estate finance and mortgage terminology
Moderate analytical skills
Knowledge of residential mortgage loan closing policies, procedures, and documentation
Strong technical skills, including Microsoft Office software
Able to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced setting
Strong technical skills in mortgage lending operating software systems and/or Salesforce, Bytepro, The Mortgage Office is a plus
A High School Diploma or higher
Certified training in the areas of mortgage lending and closings
At least 2 years of recent experience, within the last 4 years, working as a residential mortgage loan closer for a bank, credit union, or mortgage lender.

Nice To Haves

Strong technical skills in mortgage lending operating software systems and/or Salesforce, Bytepro, The Mortgage Office is a plus

Responsibilities

Prepares closing documents for all residential mortgage lending programs
Review residential mortgage loan files for proper compliance, disclosures, signatures, and documentation
Calculate figures on closing disclosure and QC prepared required documents for closing; resolve any errors with original documents
Ensure compliance with all applicable regulatory requirements as outlined by the CFPB; verify accuracy and consistency of specifications on all documents
Issues notice to borrowers as needed
Handle all borrower complaints and concerns. Will be required to escalate to management as needed and all Issues to be documented.
Attend regular meetings with finance, program delivery, & lending teams to ensure that residential mortgage loan funding processes are progressing smoothly and provide weekly reports to the closing manager.
Work closely with SPM of Loan Closing to correct files & maintain pipeline accuracy
Issue closing instructions to title settlement agents; order and review title work for residential mortgage loans
Provide backup for submitting all invoice and billing submissions & payments for the department across all vendors. Submission fees should be recorded on the related loan level.
Reconcile recording rejections so all loan recordings can be processed properly. Escalate recording issues with the county to SPM of Loan Closing. These should be tracked on the recording log.
Assist servicing team with research and onboarding new loans when applicable
Updates loan pipeline trackers, loan operating system, & loan servicing interface as needed
Prepare funding requests for finance and require sign-off from finance and closing management.
Send out loan checks on the official loan funding date.
Assure adherence to federal and state regulatory requirements
Verify that all HMDA is completed on the URLA post close