Residential Manager II | Residential Maternal Recovery Program (1562)

LIFESTREAM BEHAVIORAL CENTER•Tangerine, FL

3d•Onsite

About The Position

The Residential Manager II is a senior-level leadership role responsible for the oversight of one or more residential programs or a larger, more complex residential facility. This position ensures the effective delivery of person-centered care, compliance with regulatory standards, and alignment with the organization’s mission and goals.

Requirements

High School Diploma or GED required
Minimum of four (4) years of experience in residential, behavioral health, or developmental disability services
Minimum of two (2) years in a supervisory or program management role
Experience managing staff teams, supporting individuals with complex behavioral or medical needs, and maintaining regulatory compliance is required

Nice To Haves

Associate or bachelor’s degree in human services, Psychology, Social Work, or related field strongly preferred
Relevant certifications (e.g., CNA, CPR/First Aid, CPI) preferred
Experience overseeing multiple sites or programs preferred

Responsibilities

Manage daily operations for one or more residential programs, ensuring consistent adherence to agency policies, safety protocols, and licensing/regulatory requirements.
Monitor program performance, staffing, and service delivery to ensure quality outcomes and consumer satisfaction.
Supervise and mentor Residential Supervisors and/or direct care staff; provide coaching, support, and performance evaluations.
Ensure timely and accurate completion of all program documentation, including incident reports, progress notes, medication logs, audits, and regulatory submissions.
Monitor compliance with state licensing, Medicaid waiver standards, agency policies, and safety regulations.
Facilitate communication between residents, families, and staff to address concerns and enhance resident satisfaction.
Implement and oversee programs and activities that promote resident engagement and well-being.
Lead internal audits, prepare for licensing inspections, and implement corrective action plans as needed.
Maintain accurate records and documentation related to resident care and facility operations.
Any other duties as assigned by Leadership