Residential Manager (ID/DD)

Village Behavioral Health•Richmond, VA

About The Position

Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and behavioral health crisis intervention services. Our mission is rooted in the belief that it takes a village to foster healing, stability, and recovery. We are dedicated to delivering high quality, person-centered, trauma-informed care to individuals with intellectual and development disabilities along with those experiencing behavioral health crises throughout Virginia. The ID/DD House Manager serves as the first-line supervisor responsible for the daily operations of the residential home - ensuring the health, safety, rights, and overall well-being of individuals receiving ID/DD Waiver services. The position also provides direct supervision, coaching, and performance management for Direct Support Professionals (DSPs); ensures service delivery in accordance with DBHDS licensing regulations, DMAS/DD Waiver requirements, and agency policies; and maintains full compliance with all documentation, staffing, and person-centered service standards. House Managers typically work Monday-Friday 8:00am-4:30pm and must be available on an on-call basis (including weekends and holidays) for house needs such as shift coverage, responding to escalated matters, etc.

Requirements

Minimum of 4 years’ experience working with individuals with developmental or intellectual disabilities.
Minimum 1 year of supervisory or shift-lead experience in residential or community-based services.
Valid driver’s license with acceptable driving record and reliable transportation.
Strong knowledge of DBHDS licensing regulations, HCBS requirements, and DD Waiver service expectations.
Ability to complete and maintain all state-required trainings (CPR/FA, behavior management, medication administration if required).
Strong written documentation skills and proficiency with electronic health records.
Strong crisis management, decision-making, and conflict resolution skills.
High school diploma or equivalent required.

Nice To Haves

6+ years’ experience working with individuals with developmental or intellectual disabilities.
2+ years of supervisory or shift-lead experience in residential or community-based services.
Associate or bachelor's degree in human services, psychology, or related field.

Responsibilities

Program & Service Delivery Oversight
Ensure all supports are delivered in accordance with the Individual Support Plan (ISP), provider-specific plans, Safety Plans, medical orders, and DD Waiver requirements.
Ensure daily documentation is completed accurately, person-centered, and within required timelines.
Monitor staff implementation of goals, protocols, behavior plans, risk mitigation strategies, and community integration activities.
Ensure service delivery aligns with all DBHDS licensing regulations, HCBS requirements, and internal agency policies.
Maintain readiness for DBHDS licensing reviews, QMR/DMAS utilization reviews, and internal audits.
Supervision & Staff Management
Serve as first-line supervisor for DSPs, providing coaching, oversight, and corrective guidance.
Manage to ensure adequate staffing coverage, and approve timesheets.
Ensure all DSPs maintain compliance trainings following up accordingly to ensure all staff are within compliance to work.
Conduct performance evaluations, file reviews, and ongoing competency checks.
Provide on-call support as needed and respond to emergent issues in the home.
Health, Safety & Medication Oversight
Ensure all health and safety protocols are followed, including infection control, medical appointment follow-up, and environmental safety.
Oversee medication administration practices, MAR accuracy, and ensure staff compliance with delegated nursing requirements.
Respond to incidents, complete incident reports, and ensure timely submission to internal QA.
Ensure home cleanliness, organization, hazard-free environment, and proper food storage.
Individual Rights & Community Integration
Ensure individuals’ rights, choices, autonomy, and dignity are upheld at all times.
Ensure community activities are meaningful, documented, and aligned with person-centered planning.
Collaborate with Support Coordinators, families, nurses, and clinical team members to address ISP changes or concerns.
Administrative & Operational Oversight
Maintain household budgets and receipts documentation.
Oversee grocery inventory, personal supplies, and tracking systems.
Ensure vehicles are maintained, clean, inspected, and documentation logs are accurate.
Conduct weekly home walkthroughs and compliance checklists.