Residential Installer (Bakersfield)

Precision Door Service•Bakersfield, CA

2h•Onsite

About The Position

The Residential Installer serves as the door installer for residential garage doors and related components. The installer interacts with customers daily providing them with excellent customer service. Work assignments are received from the call center or Customer Service Managers (CSM’s.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Installer is the first line of support for customers and is expected to maintain a neat and clean appearance, and to treat all customers with decency and respect. Precision Door Service aims to provide outstanding garage door repair service, complete customer satisfaction, and a program that rewards excellence from its franchisees, technicians, and staff. Its mission is to establish Precision Door Service as the public standard and national household name in garage door repair service, guided by values of Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, and being Garage Door Leaders.

Requirements

Must possess a valid driver’s license
Must be able to pass a standard drug test upon request
Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools
Must be able to lift up to 100 pounds and carry for up to 50 feet
Must be able to read and write legibly and accurately
Must be able to walk and carry items on uneven ground
Must be able to climb and work from a 12’ step ladder
Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.
Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Responsibilities

Remove and haul existing garage door.
Installation of new garage doors.
Attend and participate in all required safety meetings and training sessions
Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs
Learn basic door and operator maintenance skills and review new products when appropriate
Retain an appropriate level of product knowledge for products offered
Ensure installation is performed to the customer’s satisfaction and resolve issues or problems
Review Work Order/Invoice information for accuracy and completeness before departing the job
Promote Precision Door Service products and services wherever possible
Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday
Ensure truck is restocked with appropriate material daily
Assist in unloading of trucks when requested
Maintain timecards for compensation
Perform a variety of secondary support tasks as requested by the Branch Manager