Residential Installation & Service Technician

Comcast•Sarasota, FL

4h•Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This is an entry‑level field role designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence. Continued employment is contingent upon meeting training, certification, and safety requirements.

Requirements

High School Diploma / GED
Valid driver’s license
Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Professional Etiquette
Resilience
Self Motivation
Technical Knowledge

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi ‑ Fi technology based on customer needs.
Verify service quality using required testing tools and make adjustments to deliver reliable performance.
Educate customers on products, services, equipment use, and setting appropriate expectations.
Accurately document completed work and update customer accounts using digital tools.
Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
Operate ladders, hand tools, meters, and light power tools safely and correctly.
Work at heights up to 26 f t. on ladders, roofs, poles, or bucket trucks.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Other duties and responsibilities as assigned.