Residential Installation & Service Technician

Comcast•Sarasota, FL

14d•Onsite

About The Position

The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This is an entry‑level field role designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence. Continued employment is contingent upon meeting training, certification, and safety requirements.

Requirements

Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Professional Etiquette
Resilience
Self Motivation
Technical Knowledge
Maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
High School Diploma / GED

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
Verify service quality using required testing tools and make adjustments to deliver reliable performance.
Educate customers on products, services, equipment use, and setting appropriate expectations.
Accurately document completed work and update customer accounts using digital tools.
Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
Operate ladders, hand tools, meters, and light power tools safely and correctly.
Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.