Residential Installation & Service Technician

Comcast•Venice, FL

2d•Onsite

About The Position

Comcast is seeking a Residential Installation & Service Technician responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This entry-level field role is ideal for individuals who enjoy hands-on work, problem-solving, and assisting customers. The role involves completing field assessments, performing service calls, and developing technical skills through paid training and required certifications. As proficiency grows, employees will work more independently. Continued employment is contingent upon meeting training, certification, and safety requirements.

Requirements

High School Diploma / GED
Maintain a valid driver’s license.
Ability to work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
Ability to work within manufacturer's rated weight capacity for all equipment.
Ability to lift and carry equipment weighing 70 pounds or more.
Ability to work in crawl spaces or attics.
Ability to perform duties near electrical sources.
Adaptability
Communication
Critical Thinking Problem Solving
Customer-Focused
Professional Etiquette
Resilience
Self Motivation
Technical Knowledge

Nice To Haves

Relevant Work Experience

Responsibilities

Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
Verify service quality using required testing tools and make adjustments to deliver reliable performance.
Educate customers on products, services, equipment use, and setting appropriate expectations.
Accurately document completed work and update customer accounts using digital tools.
Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
Operate ladders, hand tools, meters, and light power tools safely and correctly.
Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Other duties and responsibilities as assigned.