Residential Inside Sales

Midcontinent • Sioux Falls, SD

5d • Hybrid

About The Position

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales of
products and solutions in the Residential market.

KEY FUNCTIONS:
Service incoming and outbound calls from residential customers inquiring
about Midco products and services.
Identify the right products and services for customers through value based
selling techniques.
Sell and up sell Midco products and services to new and existing customers.
Perform proactive outbound calling associated with sales and marketing
campaigns.
Develop sales opportunities by researching and identifying potential
customers; soliciting new customers; building rapport; providing technical
information and explanations; and preparing quotations.
Develop revenue by checking customer's buying history, suggesting related and
new items, and explaining technical features.
Accurately record customer transactions, establish accounts for new
customers, and complete all necessary requirements for installs, service
changes, repairs, and all other customer transactions.
Follow up with leads and contacts in a timely fashion.
Exceed organizational goals for revenue, upselling, and add-on selling.
Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
Work closely with the internal team members and external Sales and Service
teams to ensure an exceptional customer experience.
Communicate effectively and professionally in all forms of communication with
internal and external customers
Adhere to Midco privacy guidelines to ensure each customer’s privacy.
Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Actively participate in team efforts to support and establish exceptional
customer experiences.
Function as an effective team member while supporting the efforts and
strategies, initiatives and projects of other departments
Support the mission, vision, and values of Midco.
Apply personal ethics, honesty, initiative, flexibility, responsibility and
confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail-oriented
approach towards work and all work projects.
Possess strong problem-solving, critical-thinking and decision-making skills
while using good judgment.
Multi-task without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner
that develops positive relationships with team members, customer and
leadership
Identify opportunities for improvement while creating and implementing viable
solutions for customers.
All employees are required to actively follow Midco policies and procedures.
Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Requirements

• High school diploma or GED required.
• At least 1 year of previous sales or relevant customer service/sales experience preferred.
• Ability to meet and exceed quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

Nice To Haves

• Bachelors in Marketing or Business Administration preferred.

Responsibilities

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell and up sell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• All employees are required to actively follow Midco policies and procedures.
• Perform other duties as assigned.

Benefits

• Hybrid work from home (in office 1 day a week, work from home 4 days a week) available after training.
• Free Internet and Video services starting day 1!
• Shift differentials available!
• Bonus of $1,000+ per month for top performers!
• Opportunities for career progression!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED