Inside Sales

Foundation Building Materials•Miami, FL

11d

About The Position

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Requirements

High school diploma or equivalent required
2+ years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales
Provide knowledge on products and generate accurate quotes and proposals
Assist walk-in customers and handle inquiries or complaints promptly
Drive profitable sales through effective selling, upselling, and cross-selling
Enter orders, pricing, and customer data into systems accurately
Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs
Maintain stock levels, organize the showroom, and support physical inventories
Schedule and coordinate inbound/outbound deliveries and shipping logistics
Negotiate freight rates and manage inventory movement efficiently
Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing, reporting, and project tracking
Maintain up-to-date product expertise
Manage documentation and order details for large or complex projects
Coordinate deliveries with Operations staff
Coordinate purchase and delivery of special products
Must attend all required meetings in relation to sales and all company required training programs
Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
Other duties as assigned