Inside Sales

HUBBARD SUPPLYHOUSE•Fayetteville, NC

19h

About The Position

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is "Honoring God with a great team that builds customer partnerships by delivering on expectations." Our team is built on trust, service, and a commitment to doing things the right way. The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. The ideal candidate thrives in a "team first" environment and has a passion for customer service.

Requirements

High school diploma, GED, or equivalent
Previous sales experience
Product/applications experience
Basic computer proficiency

Nice To Haves

Previous experience in plumbing, irrigation, or a related industry
Minimum 2 years in similar position
Wholesale distribution experience
Customer-facing sales experience
Strong problem-solving, leadership, and interpersonal skills
Ability to manage time and multitask in a busy environment
Comfortable with initiating sales and recommending additional products
Team player with a positive attitude

Responsibilities

Customer Relationship Management
Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escalate to specialized support teams
Building customer loyalty by understanding business needs and developing tailored solutions that create mutual value
Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices
Implement strategic time management to optimize productivity and customer response times
Support account development with clear revenue, product mix, and profitability goals
Prepare quotes and pricing aligned with company standards and customer expectations
Gain insight into customer operations, successful metrics, and purchasing processes
Deliver professional, knowledgeable service that reflects company values at every customer touchpoint
Adapt communication style to effectively engage different customer segments throughout the supply chain
Practice consultative selling through attentive listening and meaningful dialogue
Technical Expertise & Market Knowledge
Assess technical requirements to determine when specialist support is needed
Master product specifications, applications, and benefits across all company offerings
Pursue continuous learning through industry associations, manufacturing training, and professional development programs
Stay current with market trends, customer preferences, supplier capabilities, and competitive landscape
Monitor competitor products and position to maintain competitive advantage
Identify opportunities and provide insights on product development and pricing strategies
Professional Skills
Communicate effectively through various channels with clarity and professionalism
Maintain professional standards in appearance and conduct per company guidelines
Actively participate in team meetings, training sessions, and company events
Demonstrate proficiency in business applications including Microsoft Office Suite, CRM systems, and communication platforms
Understand company financial models and make recommendations that optimize profitability