Residential Inside Sales Representative

Temperature Systems • Green Bay, WI

2d • Hybrid

About The Position

Reporting to the Inside Sales Manager, this role performs customer service support functions of a varied nature. The representative will have the ability to fill in for the Counter or Inside Sales function on a day-to-day basis as required. TSI is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!

Requirements

• High School diploma
• 3-4 years’ experience in HVAC preferably in a customer service environment.
• Excellent communication, organization, customer service, problem solving and follow-through skills.
• Proficient clerical skills in typing, basic math computation, data entry, PC and related software application.
• Able to work in a fast-paced, varied/changing priority and stressful environment.

Responsibilities

• Receive incoming customer phone calls and walk in traffic.
• Prepare and enter orders.
• Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
• Research parts to stock new equipment.
• Provide solutions to customer requests, including research of the requests and suggest options to customers.
• Troubleshoot inventory and shipping problems.
• Follow up with vendors or purchasing department to monitor back orders to determine status.
• Coordinate delivery schedules between company and customer.
• Resolve customer complaints.
• Maintain working knowledge of product lines stocked by TSI.
• Proactively promote additional sales to customers.
• Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
• Responsible for after-hours calls on rotating schedule.
• Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
• Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
• Open and willing to perform other duties as assigned.

Benefits

• 100% Employee-owned
• Growth and leadership opportunities with a responsive and family-like culture
• Advance your career through our tuition reimbursement program
• Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
• Paid vacations and holidays
• Competitive Pay & Benefits
• Hybrid work schedule possibilities with successful performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED