Residential HVAC Service Supervisor
About The Position
We're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market. This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals. If you're an experienced residential HVAC professional who enjoys mentoring others, solving problems, and building high-performing teams, we'd love to meet you.
Requirements
- Strong residential HVAC service experience
- Excellent diagnostic and troubleshooting abilities
- Strong communication and leadership skills
- Ability to motivate and develop others
- Commitment to safety, quality workmanship, and exceptional customer service
- Valid driver's license with an acceptable driving record
- Must reside in Florida or Alabama
- Ability to successfully complete a background screening
- Ability to work occasional evenings or weekends as business needs require
Nice To Haves
- Previous leadership, supervisory, or technician coaching experience preferred
- Experience using Service Titan or similar field service software preferred
- Strong organizational and time management skills
Responsibilities
- Lead, coach, and develop residential HVAC Service Technicians
- Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience
- Provide technical support for complex service calls and troubleshooting
- Monitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfaction
- Ensure technicians follow company procedures, safety standards, and quality expectations
- Partner with dispatch to improve scheduling efficiency and technician utilization
- Assist with technician onboarding, training, and ongoing development
- Perform field quality audits and coaching sessions
- Help reduce callbacks through effective diagnosis, repair quality, and technician development
- Maintain a positive, accountable, and customer-focused team culture
- Collaborate with Operations leadership to achieve departmental goals
Benefits
- Competitive salary based on experience
- Company vehicle
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- 401(k) with Company Match
- Paid Time Off beginning on Day One
- Paid Holidays
- Paid Parental Leave
- Ongoing leadership and technical development
- Advancement opportunities within a growing company
- Supportive leadership team focused on your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
