Residential Field Analyst

TD•Ottawa, ON

2d•CA$66,800 - CA$94,300•Onsite

About The Position

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through anetwork of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of thetop home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life andHealth business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development istaken seriously. More than just a job, we offer rewarding careers.

Requirements

Thorough knowledge and understanding of the home insurance policy coverage.
Thorough knowledge of residential construction procedures and restoration practices.
Strong client service orientation.
Superior interpersonal and communication skills.
Sound problem-solving and analytical skills.
Effective negotiation skills.
Knowledge and understanding of residential insurance as it applies to a claims environment.
Working knowledge of Xactimate Estimating software and Xactanalysis.
Knowledge of construction process & materials.
Superior interpersonal and communication skills.
Sound knowledge of problem solving techniques.
Ability to adapt to changing situations.
Ability to exercise good judgement in the settlement of claims.
Excellent organization and time management skills.
Solid computer skills.
Sound knowledge and experience in handling structural claims.
A clear Drivers Abstract.

Nice To Haves

3+ years prior Experience as a field adjuster / claims handling experience would be an asset
College/University degree would be an asset.
Experience as an estimator within the restoration industry would be an asset
Completion of CIP or IICRC courses is an asset
Completed HAAG certification (reviewer or inspector) or equivalent course/ would be an asset

Responsibilities

Handling of residential field claims requiring on-site inspections.
Scoping of damages.
Assigning appropriate contractor or supplier as required.
Meeting with the insured to provide guidance to facilitate claim settlement.
Manages and settles residential field claim files in accordance with operational standards.
Provides personal client service while settling claims with the insured.
Completes estimates, and negotiates with contractor(s) on residential repairs.
Controls expenditures on all claim settlements.
Assists internal and external colleagues during busy periods as required.