Residential Family Support Specialist (R-FSS) Swing Shift

Mountain Home Montana•Missoula, MT

14d•Hybrid

About The Position

Mountain Home Montana is seeking a compassionate, motivated, and collaborative Residential Family Support Specialist (R-FSS) to support young mothers and their children in a residential program. The role helps families strengthen parenting skills, develop healthy routines, build independent living skills, and work toward individualized treatment goals. During afternoon and evening hours, the specialist provides hands-on support, family coaching, and Home Support Services (HSS), helping residents navigate childcare transitions, meals, household responsibilities, appointments, and daily routines. The position is full-time, non-exempt, and described as hybrid, with onsite residential support and local travel as needed. The stated schedule is swing shift, 3:30 p.m.–9:30 p.m. The posting lists a pay range of $22.00–$30.00 per hour near the top and a different range of $18.00–$23.00 per hour in the Compensation and Benefits section.

Requirements

Experience working with young families, parents, children, or individuals receiving community-based or residential services.
Knowledge of trauma-informed and strengths-based approaches.
Ability to model and coach healthy boundaries, emotional regulation, parenting practices, and independent living skills.
Strong verbal and written communication skills.
Excellent interpersonal, time-management, and problem-solving skills.
Ability to remain calm and professional during crises, conflict, or behavioral escalation.
Ability to work collaboratively with residential, childcare, case management, and clinical staff.
Ability to complete timely, accurate service documentation in an electronic health record.
Competency using Microsoft Office, Google Workspace, and electronic health record systems.
Ability to maintain confidentiality and comply with HIPAA requirements.
Valid driver's license, acceptable driving record, and ability to meet agency transportation requirements.
Ability to pass required background checks.
Current CPR/First Aid certification or ability to obtain certification within 60 days of hire.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Early Childhood Education, Psychology, or a related field, or an equivalent combination of education and relevant experience.
Experience providing Medicaid-funded services or completing service documentation.
Knowledge of family systems, child development, parenting education, and community resources.

Responsibilities

Work directly with young mothers and their children to strengthen parenting skills, family functioning, and independence.
Model and coach developmentally appropriate parenting practices and healthy family interactions.
Help residents establish afternoon and evening routines, including meals, household responsibilities, bedtime preparation, and planning for the following day.
Support childcare pick-ups and transitions back to the residence.
Coach residents in daily living skills, including meal preparation, nutrition, budgeting, organization, hygiene, scheduling, and household management.
Use modeling, prompting, and hands-on practice to help residents develop independent skills.
Provide individualized, treatment-plan-directed Home Support Services focused on parenting, independent living, emotional regulation, household management, community participation, and access to resources.
Plan purposeful activities that support residents' identified treatment goals, and help residents identify strengths, overcome barriers, and take practical steps toward independence.
Support residents during appointments, errands, community activities, and other approved outings related to treatment goals.
Coordinate with therapists, case managers, clinical supervisors, and other treatment-team members to support resident progress.
Meet established service-delivery, productivity, and documentation expectations.
Maintain a supportive presence during evening hours and help residents navigate household routines, shared responsibilities, meals, and family activities.
Reinforce consistent expectations while respecting resident choice and individual needs.
Monitor resident and child safety, follow safety plans and emergency procedures, and respond to conflict, distress, or behavioral escalation using trauma-informed strategies and appropriate guidance.
Assist with transportation to childcare, appointments, treatment activities, errands, and other approved destinations as assigned.
Complete accurate and timely HSS service notes, EHR documentation, and required tracking records.
Maintain an up-to-date work calendar reflecting client services, meetings, availability, and planned time off.
Communicate resident progress, family needs, emerging concerns, and barriers to treatment goals with appropriate team members.
Coordinate with residential staff to support continuity between shifts and communicate outstanding needs before leaving.
Maintain confidentiality and comply with HIPAA requirements onsite, in the community, and during approved offsite documentation time.
Collaborate with residential staff, childcare staff, case managers, therapists, and program leadership; follow clinical and residential leadership direction.
Maintain professional boundaries while building trusting relationships with residents and families.
Participate in team meetings, supervision, training, and professional development.
Support upkeep and organization of the residential program as assigned.