Residential Energy Specialist | L1 Site Surveyor

dcbel Inc•San Francisco, CA

6d•Onsite

About The Position

dcbel Inc. is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all. dcbel is at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid. We’re looking for a Residential Energy Specialist | L1 Site Surveyor to serve as the frontline technical validator of Ara installations at the customer’s home by: confirming installation feasibility, educating homeowners on product and requirements, collecting permitting and site data, ensuring readiness for receipt of products.

Requirements

2+ years of working experience in customer sales or advisory roles
Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent practical experience)
Ability and willingness to travel 100% of time
May be required to travel to other dcbel hubs for up to two weeks at a time. Must have compliant government issued ID for domestic air/ground travel.
Strong EQ, entrepreneurial mindset and resourceful and ability to communicate complex issues clearly and concisely.
Comfort working in a fast-moving environment with evolving processes and systems
Comfortable performing multiple home visits daily, Strong observational / diagnostic skills
Clear communicator with non-technical customers, Organized, process-driven, Customer-service mindset
Ability to safely handle power tools, hand tools, ladders, inverters, solar panels, panel boards, batteries and other similar electrical equipment
Excellent customer service, strong written and verbal communication, and computer skills

Nice To Haves

Bilingual French and English
Basic understanding of: Local permitting processes, Utility interconnection requirements

Responsibilities

Visit customer homes (multiple per day), assess installation readiness including electrical panel capacity, available space (indoor/outdoor), Ara system placement feasibility, solar / battery configuration (if applicable), and identify considerations early (panel upgrades, site constraints, etc.)
Clearly explain what an Ara installation involves, upgrades or changes that may be required, timeline and next steps, set realistic expectations to avoid post-sale friction. Note: This is not a sales role — focus is customer experience
Gather all site-specific inputs required for: permitting applications, utility interconnection. Document: photos (panel, meter, site layout), measurements and configurations, jurisdiction-specific permitting requirements
Upload structured site reports after each visit. Flag: ready-to-install homes, conditional approvals (with required upgrades), non-viable sites, ensure clean handoff to sales (if issues impacting conversion), operations / installers (for execution)