Residential Director

Youth Opportunity Center•Muncie, IN

4d•Onsite

About The Position

The Residential Director reports to the Chief Operations Officer and oversees operations of assigned residential programs. Ensures youth receive all appropriate medical, educational, and treatment services. Responsibilities include supervision, discipline and training of all assigned staff, monitoring program implementation, helping to monitor budget and census levels, overseeing the facilities and monitoring maintenance issues. Works with Clinical Directors and clinical staff to provide quality treatment services for the residents. This position will also help to meet the needs of the YOC’s primary customers: the residents, family, courts, Juvenile Probation Department, Department of Child Services, and the schools. Leadership skills are required, as the Residential Director must be able to recognize issues/concerns and provide appropriate accountability and follow up for team members. Knowledge of YOC programs, YOC policies and procedures, contract requirements, DCS service standards, accreditation standards, and standards set forth by other governing agencies is essential.

Requirements

Master’s degree from an accredited university with connected knowledge in social services
2 years of supervisory experience.
Experience leading teams and facilitating trainings is required.
Must be able to demonstrate awareness of the cultural and socioeconomic differences of our clients; as well as value a nurturing family as the ideal environment;
A commitment to empowering others to solve their own problems and a conviction about the capacity of people to grow and change;
The ability to establish a respectful relationship with persons served to help them gain skills
Confidence by maintaining a helping role and appropriately intervening to meet service goals
The ability to set appropriate limits.
Positive attitude and ability to lead others
High attention to detail
Excellent time management skills and the ability to support multiple work assignments simultaneously
Strong computer application skills (Microsoft Office experience required)
Ability to take initiative and formulate a course of action to accomplish goals
Must be adaptable and flexible in dealing with a variety of people and situations
Ability to communicate clearly with a wide range of people including a variety of internal and external constituents
Able to identify problems and resolve them in a timely and appropriate manner
Must be able to prioritize and plan work to maximize efficiency

Responsibilities

Builds and maintains a positive team environment (within individual departments and inter-departmentally)
Provides guidance, support, and direction through individual and group supervision as well as team meetings.
Ensures accountability to staff through supervisions, evaluations, and necessary disciplinary action.
Helps to identify and implement needed trainings to aid in professional development of assigned departments.
Maintains a physical presence in designated programs.
Engages in program/campus activities, interacting with staff and residents and participating in events.
Provides administrative and operational oversight to the residential program chain.
Collaborates with the CCO and Clinical Directors to assess programs and makes recommendations for improvements
Monitors adherence to policies and procedures, master contract requirements, and all governing regulations to ensure compliance.
Ensures quality programming and compliance with best practice service standards
Works with designated Directors and Senior Management Team to seek resolution when problems arise
Ensures proper internal and external communication and assists with any customer service issues.
Maintains awareness of and adherence to budgetary items (FTE’s, Overtime, Department budgets, etc.)
Maintains supportive and cooperative relationships with fellow Directors
Assists with the short-term planning process for assigned programs/departments.