Residential Director of Compliance and Quality

Life Works•Longview, WA

About The Position

The Residential Director of Compliance & Quality is responsible for system-wide regulatory compliance, audit readiness, and investigative oversight across all residential programs. This role serves as the primary authority on compliance, ensuring that programs consistently meet WAC, DDA, and agency requirements. In this role, the Director of Compliance & Quality will serve as the primary supervisor for a designated cluster of Program Coordinators, while also providing functional oversight and guidance to all programs in matters related to compliance, quality assurance, and investigations.

Requirements

Bachelor's degree in human services, social work, education, psychology, or related discipline is required; a combination of experience and education would be considered
Minimum of three years of successful upper management/supervisory, programmatic, operations and administrative experience required encompassing progressive management.
Experience working with Individuals with Intellectual and Developmental Disabilities.
Experience with quality management systems
Must obtain criminal clearances as required. These could include: the Washington criminal history check, FBI criminal history check, and child abuse clearances in accordance with DSHS and DVR regulations.
Must pass a drug screen.
Valid driver’s license with driving record that meets agency policy.
Have a current CPR/First aid certification required or must be obtained
Must maintain all training and certifications requirements each year.
Proficient with Microsoft Office Suite or related software.
Ability to create forms, reports, graphs, and tables.
Proficiency with or the ability to quickly learn the organization's cloud-based databases such as Therap, When I Work, ADP, etc.
Knowledge of local, state, and federal regulations regarding services for individuals with disabilities.
Technical writing skills
Able to work flexible hours
Recognizes own personal biases, stereotypes, and prejudices to maintain objectivity when interacting with others
Promotes and demonstrates Agency's core values and mission.
Build honest, sustainable relationships with all agency staff.
Communicates effectively (verbally and in writing) in a concise and timely manner, ensuring the privacy of others and using respectful and person-centered language.
Listens effectively and clarifies information as needed
Ability to implement effective group and inter-group work, monitor group level performance indicators, and diagnose and resolve problems among work groups.
Excellent interpersonal skills with the ability to work in a team environment and interact with all levels of the organization
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Behaves in an honest, fair, and ethical manner
Demonstrated change management
Strong problem identification and problem-solving skills
Ability to adapt to the needs of the organization and employees.
Must have essential physical skills - be able to run, squat, stoop/bend, kneel, climb stairs, be able to lift at least 50 pounds (or ¼ own body weight), push and pull against potential resistance; and be able to implement non-physical and physical interventions and CPR with people supported when needed.
Able to work at computer or desk area for extended periods of time
Able to stand for up to four hours at a time
Frequent standing, walking and sitting
Pushing, pulling, crouching and reaching as required
Occasional lifting and carrying up to 50 pounds
Demonstrated ability to adhere to the required schedule for the position and maintain regular and reliable attendance on a consistent basis.

Responsibilities

Ensures all residential programs meet applicable regulatory requirements (WAC, DDA, and other governing bodies)
Maintains oversight of residential operational policies and procedures that ensure compliance with statutory requirements
Has final authority on interpretation of compliance standards and required corrective actions
Reviews all client incident reports to determine investigation requirements
Leads and executes internal investigations, including: Documentation, Timelines, Findings and outcomes
Determines when escalation to Executive Director is required
Coordinates with Medical and Behavioral Directors for subject-matter input as needed
Leads all internal and external audits related to residential program performance
Oversees audit preparation, execution, and response
Monitors program performance against regulatory expectations
Responds to DDA quality assurance requests and leads the response process to any RCS requests, including follow up responses to RCS findings
Conducts routine site visits and compliance observations across programs
Reviews program documentation for regulatory alignment and consistency
Ensures corrective actions are implemented and sustained
Serves as primary supervisor for an assigned cluster of Program Coordinators (4–5) and the Residential Compliance and Quality Supervisor, responsible for: Performance management, Scheduling oversight, Coaching and development
Participates in hiring, training, and discipline of assigned staff
Conducts regular 1:1 meeting with assigned Program Coordinators
Provides compliance-focused coaching to all Program Coordinators across the system
Partners with Medical Supports Director on clinical compliance (medications, medical documentation)
Partners with Behavioral Supports Director on behavioral compliance (BSPs, restrictive procedures)
Aligns with other Directors to maintain consistent expectations across programs
Escalates systemic risks or non-compliance trends to the Executive Director
Leads agency-wide core training and/or compliance training
Supports cross-program collaboration and consistency
Assists in program coverage during emergencies
Performs other duties as assigned