Residential Customer Service / First Impression

ALLO Communications • Eaton, CO

5d • Onsite

About The Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family.

Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.

Requirements

• This position is 100% in office
• Mandatory training for 7 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.
• Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.
• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver’s License

Nice To Haves

• General trouble shooting ability preferred.
• Profile of examples or published work preferred

Responsibilities

• Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered .
• Complete change of service requests (open service orders and make changes to accounts).
• Other Admin duties and responsibilities as assigned.
• Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord Calls
• Storefront in-person customer service coverage when needed. This will include taking payments, answering questions, scheduling appointments, and other tasks to assist our walk-in customers .
• Provide an excellent customer experience!

Benefits

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED