Residential Counselor - Swing Shift, CRP

Downtown Emergency Service Center•Seattle, WA

1d•Onsite

About The Position

The Crisis Respite Program (CRP) Counselor is a member of a multi-disciplinary team responsible for providing ongoing assessment, crisis stabilization, engagement, monitoring and supporting short term case management services to homeless and mentally ill adults. DESC is recognized nationally as an innovator and leader in developing solutions to homelessness, operating as a social services organization, supportive housing operator, and licensed behavioral health treatment provider. DESC focuses on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Requirements

At least 6 months' experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill, or chemically dependent.
Basic understanding of homelessness and various characteristics of homeless adult population.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Nice To Haves

BA degree in social work or other social or behavioral science.
Experience with the issues of mental illness and Substance Use Disorder (SUD).
Bilingual Spanish/English.

Responsibilities

Monitor and maintain safety and cleanliness of CRP client rooms, common room and team office.
In concert with CRP Treatment plans, consult with other staff and outside agencies as needed regarding client issues and needs.
Promote personal and environmental cleanliness among clients.
Answer telephones and record messages for clients and staff.
Monitor clients and be alert for signs of anxiety, depression, and crises.
Intervene in client crises; chart/log these interventions and other significant interactions in CRP and Emergency Housing logs as appropriate.
Answer questions about program procedures, goals, rules, and limits.
Provide supportive counseling to those clients in need of it.
Consult with clinicians regarding program and client issues.
Support service plans of CRP clients.
Enforce program and Emergency Housing rules in respectful and assertive fashion, and maintain order, while preserving dignity of all concerned.
Conduct hourly client room safety checks
Facilitate healthy milieu and positive interaction in client common areas
Review client charts for missing documents, and bring to the attention of clinicians.
Assemble blank charts, as instructed, to meet on-going program needs.
Maintain cooperative and respectful working relationships with other DESC staff and staff of other agencies.
Work in compliance with state regulations, King County and DESC policies and procedures.
Work with and support community volunteers who volunteer during shift.
Actively participate in staff meetings and in-service trainings as required by supervisor.
Monitor and ensure the return of all linens and other DESC property issued to clients.
Bring program and client concerns to the attention of the CRP Program Manager.
Document services provided during shift.
Comply with medication monitoring procedures.
Assist with registration and data entry as needed.
Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions.
Other duties as assigned.