Residential Counselor - full time evening shift

Community Teamwork•Lowell, MA

1d•Onsite

About The Position

This Residential Counselor will work in our Shelter Staff program and will be responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma-informed and client-centered approach.

Requirements

High School Diploma or equivalent education
At least one year of previous experience working in human services with individuals in need of social services (preferably low income individuals) is required
Excellent customer service, organizational, interpersonal, oral and written communication skills
Excellent crisis management skills
Proficient computer skills in basic computer software and data collection
Good attention to detail

Nice To Haves

Bilingual skills

Responsibilities

Ensure the safety of guests and the site
Enforce rules and regulations to ensure smooth operation of the site
Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
Complete the intake process for new guests
Provide support and structure, addressing guest/resident problems or concerns
Initiate crisis intervention when necessary
Record documentation as required by program guidelines
Uphold the values of CTI � Equity, Integrity, Compassion

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401(k) retirement account after 6 months of employment