Residential Counselor Supervisor - Domestic Violence Shelter

Equinox Inc•City of Albany, NY

86d•Onsite

About The Position

Equinox is a non-profit human services organization in the Capital Region with over 40 years of experience providing innovative and effective programs that change lives. Equinox is Albany County’s primary provider of services for victims of domestic violence, offering safety, support, assistance, and tools to help individuals escape abusive situations and take control of their lives. These services are available to all victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation. The Residential Counselor Supervisor is responsible for assisting residents with their daily needs, providing crisis intervention and supportive listening, answering the 24-hour crisis line, performing various administrative duties, and maintaining a safe and secure environment. This role involves supervising full-time and part-time Residential Counselors and respite staff, as well as scheduling shelter coverage.

Requirements

Ability to negotiate stairs
Ability to drive and transport clients with agency vehicles.
Ability to lift and carry minimum of 25 pounds.
Must be able to answer telephone.
Must be able to handle facility emergencies.
Associates Degree.
Must have a clean, valid NYS Driver's License.
Must have at least 2 years human services experience.
Must have at least 1 year with a domestic violence program.
Minimum of 1 year of residential experience.
Knowledge of Domestic violence dynamics; local resources, crime victims compensation, NYSOCFS domestic violence regulations
Strong interpersonal skills with the ability to work independently as well as part of a team.
Ability to model calm and cooperative behavior and us crisis intervention skills.
Ability to engage with a diverse population.
Ability to prioritize and complete multiple tasks in an organized manner.
Ability to maintain strict client confidentiality.
Ability to promote positive production performance from residential counselor team.
Ability to provide objective supportive listening and guidance.
Ability to write and speak clearly and concisely.

Nice To Haves

Bachelors Degree.
One year of supervisory experience.
Fluency in Spanish and/or additional language.

Responsibilities

Interact with residents in a positive and productive manner.
Assist residents to meet their daily needs.
Answer 24 hour crisis line, providing supportive listening, crisis intervention, information and referral and shelter intakes.
Scheduling client counseling appointments.
Enforce program policies and procedures and monitor resident compliance.
Maintain administrative responsibilities as assigned by shelter manager.
Supervises and evaluates program residential counselors.
Respond to emergency situations in an appropriate and timely manner.
Schedules shelter coverage to ensure adequate staffing.
Enter relevant notations in logs and case notes, communicate information to other staff.
Trains program residential counselors in shelter procedures.
Conduct intakes and shelter orientation with new residents.
Maintain security of shelter.
Attend staff, supervision and other meeting as required.
Assists in the recruitment and hiring of program residential counselors.
Reports suspected cases of child abuse/maltreatment as a mandated reporter.
Group meal preparation, basic household maintenance, group facilitation.
Complete other assigned duties for the enhancement and continuation of programming.