Residential Counselor Supervisor

DESC•Seattle, WA

1d•$89,133 - $100,847•Onsite

About The Position

DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Requirements

2 years of work experience in human service or social services - preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder - OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
Personal lived experience may substitute for some of the work experience requirements.
Demonstrated de-escalation ability.
Demonstrated leadership qualities.

Nice To Haves

One year of supervisory experience
One year work experience in a DESC setting.

Responsibilities

Supervise and oversee Residential Counselors.
Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
Provide on-site coordination for residents’ activity.
Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
Manage all building operations in the absence of Project Manager and clinical staff as assigned.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
Respond to resident complaints.
Work cooperatively with clinical and maintenance staff and with visiting providers; refer residents to clinical staff and other staff as necessary.
Initiate appropriate response to maintenance requests.
Participate in staff meetings and trainings.
Assist with other property management functions as assigned.
Other duties as assigned.