NVCLC - 19th Rd - Residential Coordinator (Mon - Fri 8:30 - 5:00) (67230)

Volunteers of America Chesapeake and Carolinas•Arlington, VA

4d•$55,000 - $60,000•Onsite

About The Position

The Clinical Coordinator/Residential Coordinator (CC/RC) is responsible for the coordination of all clinical services and for the day-to-day operation and customer service of the residential facilities. This role involves supervising Direct Support Professionals (DSPs) and ensuring compliance with training regulations and personnel file requirements. The position also entails managing staffing hours, overtime, and controlling expenses for the grocery budget and housekeeping supplies. Maintaining the physical structure, cleanliness, and proper maintenance of the group home, including yard upkeep and vehicle maintenance, is also a key responsibility. The Residential Coordinator is on-call 24/7, shares weekend on-call duties, and facilitates medical and dental appointments for individuals. They collaborate with Clinical Coordinators to ensure regulatory compliance, conduct safety drills, manage grocery shopping, and supervise the smooth running of the group home. Interaction with family members, support coordinators, and stakeholders is expected, as is active participation in Person-Centered Plan (PCP) meetings and monitoring staff adherence to individual plans. The role emphasizes person-centered principles and serves as a role model for staff.

Requirements

High School diploma with at least 5 years of experience working in the field of intellectual or developmental disabilities; or an Associate’s degree in a human services field with at least 2 years of experience working in the field of intellectual or developmental disabilities; or a Bachelor’s degree in a human services field (preferred).
A successful candidate must maintain certification in CPR and First Aid.
Must be able to work a 40 hour weekly flexible schedule in an effort to meet the demands of the individuals in the home.
Ability to be on- call 24 hours a day, work a flexible shift, and maintain expected standards of work production.
Participate in weekend on-call rotation.
Attend training activities, meetings, and routine supervision with the supervisor.
Must be highly organized, computer literate, able to read and write English.
Bilingual in any language a plus.

Nice To Haves

Bachelor’s degree in a human services field

Responsibilities

Coordination of Person-Centered Plans
Medical appointments
Assessments and consultations
New admissions
Behavioral Support Services
Quality of data collection contained in clinical record
Employee training of all clinical services
The development and reviewing of all protocols
Supervising and training the Direct Support Professionals (DSPs)
Maintaining house/program budget
Scheduling staff in a manner which limits overtime
Working shifts as needed (to meet ratio needs)
Maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake’s policies and procedures
Available by phone 24 hours a day, seven days a week, to ensure around the clock safety and supervision.
Provides day-to-day supervision of DSPs to ensure their duties and responsibilities are completed
Run appointments and day program drops, as needed.
Completes payroll of assigned staff and completes payroll adjustments.
Maintains a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
Reports and documents unsafe conditions to the Clinical Coordinator.
Provide direct support to persons served, as needed, to meet ratio needs.
Delegate and ensure the replenishment of program supplies.
Ensures the ongoing maintenance of program van.
Submit work orders, as needed.
Facilitate monthly staff meetings in conjunction with QIDP.
Provides support as necessary to ensure needs as identified by the Inter-Disciplinary Team are met including all quality of life issues.
Communicates and coordinates with families, members of the Inter-Disciplinary Team (IDT), the consumers’ day program and other providers of services and supports as necessary and appropriate.
Supervises, schedules, trains and evaluates the Direct Support Professionals assisting in the home.
Hires staff in accordance with company guidelines
Performs crisis intervention; provides emergency counseling assistance.
Plans, coordinates, and participates with individuals in social activities.
Participates in IDT planning, including assessment.
Inspects the home and reports and resolves repairs and maintenance as needed.
Insures fire and other-safety procedures area carried out as directed.
Manages and acts as petty cash custodian for all client and house funds.
Establishes and maintains consumer and facility files in accordance with state, local and company requirements.
Monitor activities or visitors in the home.
Transport individuals and/or provides mobility training to assist individuals to go to appointments, community rehabilitation program, grocery shopping, etc.
Ensures program compliance with Volunteers of America Chesapeake’s policies and procedures.
Maintain and improves public image for the program in the community.
Participates in an on-call rotation to manage after hours crises and urgent situations.
Carries a cell phone 24/7 to respond to emergencies.
Perform other duties as assigned.
Identify any environmental risk issues and work to ensure all environments are Healthy, Safe and free from hazards.
Ensure staff and individuals are taught about the Home and Community Based Settings rules.
Ensure that Direct Support Professionals (DSPs) are trained on Individual PCP plans and goals by assisting with the development of competency-based trainings and examinations.
Serve as a mentor/role model to staff and individuals receiving services.
Promote the feeling of trust, dependability, and a stable work environment to encourage staff productivity.
Collect and review all necessary information, assessments and reports to support development of annual person-centered plans.
Ensure all clinical documentation and other information is gathered and is in place within designated time frames.
Coordinate entire clinical component of services
Ensure Person Centered Plans meet the hopes, dreams, aspirations and capabilities of the supported individual and focuses on individualized outcome achievements
Audit medication administration record (MAR) weekly for accuracy and proper documentation.
Complete medication error reports as necessary.
Ensure specialized support elements are in place.
Inform and maintain communication with service coordinators, families, on issues related to general medical concerns, illnesses, injuries and incidents.
Encourage skill building in meal preparation and portion sizes for all people supported.
Monitor staff for compliance with menus
Work to develop healthy, person-centered menus and providing daily options for exercise and movement.
Responsible for the development of monthly activity calendars that are person centered.
Continuously work to connect people in their community to build natural supports.
Recognize formally, and informally, holidays, special occasions and achievements of individuals with meaningful, appropriate celebrations.
Establish effective communication efforts to individuals, families, staff through conversations and routine meetings.
Ensure staff speak in a positive manner, using positive language which respects the supported individuals.
Ensures benefit/entitlement programs are maximized and remain intact Medicaid, Medicare, etc.
Ensure all billing census sheets are accurate/ and are submitted in a timely fashion.
Support individuals in learning how to budget their finances
Conduct quarterly record audits via random samplings.
Ensure information within the records is accurate and up-to-date.
Ensure all staff observes confidentiality and HIPAA standards.
Support the development of individualized behavioral support services
Ensure data collection is reviewed and interpreted monthly and submitted to the Behavior Specialist.
Understands that behavior is communication and work to improve individual communication efforts.
Assist in training staff on proper behavioral interventions and documentation where necessary.
Participate as needed in providing documents for Human Rights Committees, serves as the primary contact to the LHRC/HRC/BMC/Incident Management Coordinator/Incident Review Committee and provide all relevant clinical information.
Ensure rights are protected and maximized, and rights restrictions are minimized.
Ensure accurate and timely incident reporting and cooperation with all investigations both internal and external.
Work with staff to understand their roles as incident report writers.
Reviews and completes all incident reports, and follows internal and external incident reporting policies.
Assist staff in understanding their role as mandated reporters.
Consistently monitors environments for abuse and neglect indicators.
Support individuals in learning strategies to increase their personal safety.
Ensure all regulations are in compliance with organizational and state standards.
Ensure staff are familiar with organizational and state standards.