RESIDENTIAL COORDINATOR

Apis Services Inc•Claymont, DE

13d•$0 - $47,500•Hybrid

About The Position

The Residential Coordinator provides leadership and oversight for ACT Plus staffed residential homes, ensuring a safe, recovery-oriented, and person-centered living environment for individuals with serious mental illness. This position is responsible for supervising Residential Support Workers, coordinating residential operations, ensuring compliance with agency policies and regulatory requirements, and serving as a liaison between residential staff, clinical teams, consumers, families, and community stakeholders.

Requirements

Bachelor's Degree in Human Services or a related field required with a minimum of three (3) years of direct experience working with individuals with serious mental illness.
Valid driver's license and reliable transportation.
Ability to travel between residential program locations.
Ability to work flexible hours, including evenings, weekends, and on-call responsibilities as needed.
CPR and First Aid Certification
Assistance with Self-Administration of Medication (AWSAM) Certification
Defensive Driving Training
MANDT Training
PROMISE Training
Infection Control Training
Suicide Risk Management Training
Crisis Prevention and Intervention Training
Training in Serious Mental Illness and Recovery Services
Fire Safety and Emergency Evacuation
Food Safety and Safe Handling Practices
Abuse, Neglect, and Exploitation Prevention Training
HIPAA, Privacy, and Confidentiality Training
Additional agency-required trainings as assigned

Nice To Haves

Master's Degree in Social Work, Counseling, Psychology, or a related Human Services field preferred.
Experience supervising staff in a behavioral health, residential, or community-based setting preferred.
Experience working with individuals experiencing serious mental illness strongly preferred.

Responsibilities

Recruit, schedule, train, and supervise Residential Support Workers.
Ensure staff understand and follow agency policies, procedures, and treatment philosophies.
Conduct regular supervision, coaching, performance feedback, and annual performance evaluations.
Monitor staffing schedules to ensure appropriate coverage and service continuity.
Ensure staff complete all required trainings and maintain required certifications.
Oversee daily operations of staffed residential homes.
Ensure homes remain safe, clean, and free of hazards.
Monitor compliance with health, safety, and residential care standards.
Collaborate with agency leadership to address operational needs and maintain quality services.
Ensure individualized recovery plans are implemented consistently and effectively.
Support a recovery-oriented environment that promotes independence, wellness, and community integration.
Coordinate with consumers, staff, and treatment providers to address participant needs.
Promote consumer health, safety, dignity, and quality of life.
Serve as a liaison between Residential Support Workers and the ACT Plus clinical team.
Attend daily treatment team meetings and other assigned administrative meetings.
Facilitate and lead monthly residential staff meetings.
Communicate significant participant, staffing, and operational concerns to the interdisciplinary team, including medical providers when appropriate.
Ensure timely completion and accuracy of required documentation, including shift logs, progress notes, incident reports, and other agency records.
Monitor compliance with agency, state, federal, and accreditation requirements.
Support quality assurance initiatives and continuous improvement efforts.
Develop and maintain positive relationships with neighbors, community organizations, and external stakeholders.
Serve as a representative of the program within the community.
Coordinate with family members, guardians, service providers, and community agencies as appropriate.
Maintain confidentiality and HIPAA compliance at all times.
Adhere to all agency policies, safety requirements, and quality standards.
Demonstrate professionalism, leadership, and sound judgment in all interactions.
Perform other duties as assigned to support program operations and participant success.