Fair Ridge Residential Coordinators - Hiring Event

Shelter House • Fairfax, VA

1d • Onsite

About The Position

Shelter House is actively hiring Residential Coordinators. The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. This role serves as the lead staff member on shift and the first point of contact for client needs and support. Responsibilities include crisis intervention, facilities management, front desk operations, and maintaining a safe, supportive living environment for shelter residents. The Residential Coordinator plays a critical role in ensuring the safety and well-being of both shelter residents and Shelter House property.

Requirements

• High school diploma or GED
• Two or more years of experience in human services
• Ability to build positive working relationships with clients and coworkers
• Strong verbal and written communication skills
• Flexibility to work evenings and weekends as needed

Nice To Haves

• Bachelor's degree in Human Services or a related field
• Experience serving survivors of domestic violence
• Experience working in a residential setting
• Current CPR and First Aid certification

Responsibilities

• Ensure the safe functioning of the shelter and maintain a secure environment for clients.
• Monitor calls and inquiries while maintaining strict confidentiality.
• Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments.
• Maintain the daily shelter log by documenting client interactions and significant events.
• Collaborate with case managers to support client service plans and communicate client progress.
• Accompany clients to court and other appointments.
• Complete thorough shift exchanges with incoming and outgoing staff.
• Maintain accurate documentation in accordance with agency best practices.
• Assess and provide for clients' basic needs, including distributing household supplies and toiletries.
• Preserve the dignity and confidentiality of all clients.
• Respond appropriately during emergencies, including evacuations and medical situations.
• Conduct client assessments and intakes for individuals seeking emergency shelter.
• Assist with medication delivery and security procedures.
• Attend staff meetings and required trainings.
• Follow all Shelter House policies and procedures.
• Report to work during emergency situations, including inclement weather.
• Demonstrate Shelter House's iCARE values in all interactions.
• Perform other duties as assigned.

Benefits

• Competitive pay of $20.00 per hour
• 401(k) with 4% employer match
• Four annual team-building events
• Meaningful work supporting individuals and families experiencing homelessness and domestic violence
• Opportunities for professional growth within a mission-driven nonprofit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED