Residential Concierge
Four Seasons•Nashville, TN
•Onsite
About The Position
As a Residential Concierge, you will be responsible for delivering exceptional, personalized service to residents and their guests by anticipating needs, coordinating services, and creating memorable experiences. This role serves as a key point of contact within the Residential team, ensuring the highest standards of hospitality while fostering strong resident relationships.
Requirements
- Previous experience in Luxury Hospitality, Concierge Services, Residential Services, Guest Relations, or a related customer service environment preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to remain composed and professional while managing multiple priorities in a fast-paced environment.
- Proficiency with computer systems and software applications.
- Knowledge of the local area, attractions, dining, and entertainment options preferred.
- Flexible schedule, including evenings, weekends, and holidays as needed.
Responsibilities
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to resident inquiries regarding residential and hotel services, amenities, hours of operation, and key personnel in an accurate and timely manner.
- Resolve resident concerns and complaints while ensuring maximum satisfaction.
- Process incoming and outgoing packages, mail, messages, and other correspondence efficiently and accurately.
- Maintain current knowledge of local attractions, dining, entertainment, cultural events, and transportation options to provide personalized recommendations.
- Coordinate reservations, tickets, transportation, and special arrangements for residents and their guests.
- Greet residents and visitors in a warm, professional manner, utilizing names whenever possible.
- Assist with luggage storage, package handling, and delivery coordination.
- Recognize resident milestones and special occasions, coordinating amenities, cards, flowers, or other personalized touches.
- Utilize property management and billing systems to document requests, arrange services, and process charges accurately.
- Collaborate closely with Bell, Door, and other Residential and Hotel departments to ensure a seamless resident experience.
- Maintain compliance with Four Seasons policies, procedures, and standards of conduct.
Benefits
- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Employee discounts for stays at Four Seasons properties worldwide.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
