Concierge résidences (temps partiel) / Residential Concierge (Part-Time)

Four Seasons Hotels and Resorts • Montreal, QC

34d • Onsite

About The Position

The Four Seasons Hotel Montreal is seeking a Residential Concierge to join their team. This role operates from the Residential Lobby and is responsible for responding to a wide variety of homeowner requests, assessing resident needs, offering personalized recommendations, and ensuring maximum resident satisfaction while adhering to Four Seasons policies. The ideal candidate will have a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. The Four Seasons Hotel Montreal is located in the heart of Montreal’s Golden Square Mile and offers a luxurious lifestyle experience.

Requirements

• Good communication skills in French
• An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.
• One (1) to three (3) years of concierge experience in a luxury environment
• Excellent communication skills
• Available to work any shift, including morning, afternoon, evening and overnight
• Ability to use variety of software

Nice To Haves

• Post-secondary education is preferred
• Previous Four Seasons concierge experience is preferred

Responsibilities

• Handle all interactions with residents with the highest level of hospitality and professionalism, accommodating special requests when possible and resolving resident complaints.
• Assist residents with information regarding residence/hotel services, hours of operation, key personnel, internal events, and directions.
• Respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices.
• Accurately and promptly handle incoming and outgoing packages, faxes, messages, and emails; store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers.
• Manage and grant access to buildings and units for vendors, contractors, service providers, and guests upon authorization; participate in scheduling vendors/contractors, verify identities, and provide appropriate access.
• Monitor access to entry doors and elevators, ensure safety, and prevent unauthorized access during the night; conduct rounds of residential public areas during the shift.
• Verify that all materials and information on local points of interest are current and up to date.
• Be knowledgeable about local activities and build strong relationships with providers to offer information, tickets, and reservations to residents.
• Update owner profiles by entering any relevant information.
• Use various software systems to accurately log resident requests and ensure correct billing.
• Monitor the fire alarm panel and respond to emergency situations, providing emergency personnel access to the premises.
• Coordinate elevator reservations for move-ins and move-outs after the initial occupancy period.
• Work harmoniously and professionally with colleagues and supervisors.
• Assist Residential Services Attendants with their duties and responsibilities in their absence or during peak periods.
• Work closely with hotel staff, including the night team, to ensure smooth handling of resident deliveries, reservations, special requests, and to maintain overall building security.
• Perform any other related tasks or projects as requested by the Director of Residences or hotel management.

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree