Residential Concierge

Four Seasons Hotels and Resorts • San Francisco, CA

13d • Onsite

About The Position

Four Seasons Hotel San Francisco & Private Residences is actively searching for an experienced and energetic individual to join their team as a Residential Concierge. The role of the Residential Concierge is to assist Residents and their guests of the exclusive Four Seasons Residences with arrangements within and outside the Hotel. The Residence Concierge must be able to respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comply with all Four Seasons’ policies and procedures.

Requirements

• Have excellent customer service and guest contact skills.
• Minimum two years’ experience in the same or similar role required.
• Prior Concierge or Hotel Concierge experience is preferred.
• Reading, writing, and oral proficiency in the English language is required.
• Must be able to multi-task and have the ability to manage priorities with a high attention to detail.
• Must be able to work a flexible schedule (mornings/nights/weekends).

Nice To Haves

• Prior Concierge or Hotel Concierge experience is preferred.

Responsibilities

• Provide accurate information to residents and guests in a courteous manner; fill all resident requests or requirements; anticipate resident needs.
• Know, communicate effectively, and sell activities available in the area, ie. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Handle residence floor guests and vendors check-ins/check-outs.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers, supervisors, and outside contacts.
• Pre-register, block, cancel and secure future reservations following hotel policies and procedures.
• Properly handle incoming and outgoing mail, packages and faxes.
• Maintain the Residence Concierge desk, office and storage areas in an orderly manner.
• Utilize the hotel computer system and phone system effectively.

Benefits

• Hourly Rate: $39.08
• Market-leading benefits (Medical, Dental, Vision)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed