Residential/Commercial Portfolio Manager

Woodbridge Homes • Vancouver, BC

65d • $80,000 - $100,000

About The Position

The Portfolio Manager is responsible for the day‑to‑day operations, performance, and overall health of our residential and commercial IPP portfolio, including a 142-unit purpose built rental as well as two commercial income properties. This dynamic role provides operational oversight, ensures a high-quality tenant experience, and maintains well‑run, safe, and welcoming properties. The Portfolio Manager leads a small team, supports financial planning, manages contractors, and serves as a key corporate resource for complex building and tenant issues.

Requirements

• A minimum of 3-5+ years’ property management experience in residential and/or commercial settings.
• Strong understanding of building systems, maintenance practice, codes and safety requirements.
• Proficient understanding of BC Residential Tenancy Act requirements
• Confident people leader with demonstrated ability to coach, motivate and manage performance.
• Exceptional communication skills in English (written and verbal).
• Proven computer literacy, including reporting tools and property management software.
• Sound judgment, strategic thinking, and strong decision‑making abilities.
• Professional, calm under pressure, and able to manage competing priorities.
• Valid driver’s license and access to a reliable vehicle; criminal record check required.

Nice To Haves

• Experience with Yardi Breeze and Rent Café an asset.

Responsibilities

• Oversee daily operations across residential and commercial properties, ensuring buildings are clean, safe, well-maintained, and compliant.
• Conduct regular site inspections to proactively identify operational issues, maintenance needs, and safety risks.
• Establish and maintain preventative maintenance programs across the portfolio.
• Respond to tenant and building emergencies as required, including after‑hours availability.
• Step in hands‑on when needed to keep operations running smoothly.
• Provide operational oversight for assets transitioning from income‑producing properties to development projects, including interim leasing and tenant coordination through to excavation.
• Comply with the regulatory requirements of the Residential Tenancy Act.
• Build and maintain strong relationships with residential and commercial tenants through proactive communication and responsive service to tenant inquiries and concerns.
• Address maintenance requests alongside the Customer Care Manager.
• Lead tenant retention strategies and annual tenant surveys.
• Ensure tenant privacy is respected at all times and that the resident experience remains consistent and high-quality.
• Lead and mentor site staff, ensuring daily responsibilities are completed efficiently and to a high standard.
• Provide coaching, guidance, and accountability, fostering a culture of professionalism and continuous improvement.
• Model calm, professional conduct when navigating sensitive or complex matters.
• Identify and coordinate maintenance and repair needs; obtain quotes, review scopes, and oversee contractors.
• Recommend and assist with planning and executing building upgrades and capital improvement projects.
• Ensure all work is completed safely, efficiently, and in compliance with applicable building codes and life‑safety standards.
• Support preparation of annual operating budgets; monitor expenses and assist with financial tracking and variance reporting.
• Oversee tenant billings, recoveries, CAM/operating expense reconciliations, and year‑end adjustments in coordination with accounting.
• Review rent rolls, vacancy reports, lease summaries, and monthly operating results to maintain accurate financial records.
• Authorize purchase orders and expenditures within established guidelines.
• Review all lease‑related documentation for accuracy and timeliness.
• Support lease negotiations, renewals, and market assessment reviews.
• Work closely with the Leasing Manager to support leasing activity and meet occupancy targets.
• Ensure all residential operations comply with the BC Residential Tenancy Act.
• Assist with preparation for, and attend, RTB hearings and arbitrations as required.
• Serve as a corporate resource for complex building, operational, and tenant-related issues.
• Ensure compliance with all relevant codes, regulations, and safety standards across the portfolio.
• Maintain a professional appearance and uphold company values while protecting the owner’s interest in all decisions.

Benefits

• A positive, supportive company culture.
• Comprehensive benefits program (extended health, dental, employee assistance program, life and ASI)
• Paid vacation, plus two “holiday flex” days and paid flex time
• A competitive compensation package, including a base salary in the range of $80,000 to $110,000 based on experience
• Eligibility for an annual, performance-based bonus
• A state‑of‑the‑art office building with excellent amenities, including a gym, multi‑use amenity spaces, and beautiful views. The building is ideally located across from Waterfront Station, ensuring access to major transit lines

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees