Residential College Community Coordinator

University of Southern California • Los Angeles, CA

6d • Onsite

About The Position

The Residential College Community Coordinator (RCC) is a full-time, live-in professional role at the University of Southern California (USC) within Residential Education. This position is crucial in transforming residential spaces into thriving communities, fostering connection, support, and leadership among students. The RCC contributes to a sense of purpose and pride in Trojan life within the dynamic environment of Los Angeles and as part of the Big Ten conference. The role involves direct supervision of student staff, advising community councils, and ensuring a safe, secure, and supportive academic and social environment for residents.

Requirements

• Master’s Degree in college Student Personnel, Higher Education/Student Affairs or Human Services field is required.
• At least two years of post-Master work experience within residence life.
• Demonstrated leadership ability.
• Ability to work effectively with staff and students.
• A minimum of two years of supervisory experience.
• Experience advising a student organization and/or students regarding various student services.
• Theoretical understanding in the area of organizational behavior.
• Strong interpersonal and oral and written communication skills.

Nice To Haves

• Demonstrated experience in area of residential life including supervision of student staff.
• Experience with both residence halls and university apartment style living.
• Familiarity with an urban setting.

Responsibilities

• Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College/Community Coordinator.
• Serve as primary advisor or co-advisor to community council while supporting the overall mission of RHA.
• Participate in the departmental 24/7 on-call duty and emergency response system for the residential community.
• Provide advice, support, assistance and referrals to resident students regarding academic, housing, personal or other concerns.
• Provide resources and support for the activities and programs in the building/community.
• Serve as a judicial hearing officer within the Residential Review process.
• Serve as a representative on department task forces, projects, and/or committees.
• Maintain a weekly work schedule with a minimum of 37.5 hours/week for residents and staff. Evening office hours are expected. Additionally, there will be periodic weekend commitments.
• Perform administrative functions for day-to-day operation of the assigned residential community.
• Assist with the maintenance of residence halls in cooperation with USC Housing.
• Coordinate training for RAs and Senior Staff during Fall Training (July/August), Winter Training (January), Spring Training (March/April), and in-area training throughout the year.
• Provide staff direction, support, and professional development during weekly staff meetings and one-on-one meetings.
• Provide routine performance evaluations of Resident Assistants and Graduate Assistants.
• Create a supportive environment that promotes the professional and personal development of each student staff member.
• Manage the day to day operations of a housing community ranging from 250-1,000 beds.
• Maintain work schedule designed to provide maximum accessibility and involvement with students and staff. It is expected that the Residential College/Community Coordinator will be available to students and staff in the evening hours and during periodic weekend commitments.
• Demonstrate effective communication, planning, and organizational skills as they relate to job responsibilities.
• Maintain an awareness of the physical needs of the residence halls.
• Walk the floors of assigned building(s) weekly to assess environmental and safety conditions.
• Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out.
• Develop a working relationship with the University of Southern California Department of Public Safety.
• Maintain office management information and supplies.
• Maintain building/community rosters and have accurate knowledge of hall vacancies in collaboration with USC Housing.
• Ensure proper administration and enforcement of the Office for Residential Education and University policies and procedures.
• Serve as a Residential Review Hearing Officer and adjudicate violations of the USC Housing contract that occur in the residence halls/apartments, including follow-up and intentional educational sanctioning.
• Serve in an evening and 24-hour weekend/holiday duty system. While on duty, serve as a resource to all Resident Assistants.
• On duty staff will carry a duty mobile phone and respond to all calls.
• The On-Duty Residential College/Community Coordinator will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations.
• The On-Duty Residential College/Community Coordinator will keep the leadership staff informed of emergencies or serious disruptions that may require intervention or follow-up.
• Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls.
• Input all student of concern information and communication into the reporting system.
• Maintain a building/community budget including funds for programming, faculty funds, and office supplies.
• Maintain accurate records and receipts for the Workday financial reconciliation processes.
• Incorporate student development theory and knowledge into daily practices and decision-making.
• Be available to Resident Assistants and students for referral and counseling needs, conflict mediation, crisis intervention and appropriate follow-up.
• Develop working relationship with Faculty in Residence through regular meetings and on-going communication.
• Serve as a referral agent to other departments including the Office for Health Promotion Strategy, Office of Community Expectations, Counseling & Mental Health, Campus Support & Intervention, and other University related services.
• Attend and participate in bi-weekly Department meetings.
• Attend and participate in bi-weekly Area meetings.
• Attend and participate in weekly RCC meetings.
• Attend regularly scheduled one on one supervisory meetings with the Assistant Director.
• Assist in the recruitment and selection of Graduate Residential College Coordinators and Resident Assistants.
• Assist in the departmental training of student staff members.
• Participate in committees/task forces established by the Office for Residential Education and the Division of Student Life.
• Develop working relationships with key campus partners, including but not limited to: Department of Public Safety (DPS), Office for Health Promotion Strategy, Office of Community Expectations, Office of the Vice President, Fraternity and Sorority Life, Counseling & Mental Health, Campus Support & Intervention, and the Student Life resource centers.
• Attend events and programs sponsored by the department and/or the Division of Student Life, including those that periodically occur on weekends and evenings.
• Wear appropriate attire for office hours, central staff functions, and all meetings.
• Assist with the implementation of the Residential Experience Engagement (intentional interactions and programming).
• Attend programs, meetings, and activities offered by student staff and community council.
• Participate and help with all residential faculty programming, including Faculty in Residence (FIR) Dinners.
• Serve as a programming resource for staff and students, providing information about the campus and community contacts.
• Encourage, evaluate, and implement changes in a wide variety of developmental programs.
• Promote safety and security awareness in the assigned hall(s) through educational programming.
• Foster an atmosphere in the residence halls that supports the departmental, division and University missions.
• Promote social justice through daily practices and policies as well as through programming initiatives and community building.
• Develop and promote a housing community that is culturally inclusive.
• Participate in professional development opportunities sponsored by the Office for Residential Education and the Department of Student Life.
• Co-instruct Emerging RA Development (4-week RA training class).
• Serve on division and university committees.
• Adjudicate higher level student conduct cases.
• Facilitate professional development.
• Recruit professional staff members at conferences.
• Perform additional duties upon request and evaluation of performance.

Benefits

• Full-time, live-in professional role
• Professional development funds are available annually to attend workshops or conferences supported by their individual professional development plan, funds are based on budget availabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level