Residential Care Coordinator (RCC)

Elite Care•Tigard, OR

10d•$21 - $25•Onsite

About The Position

We are seeking a passionate and dedicated Residential Care Coordinator to join our amazing team! The work environment we offer can’t be beat, as you will have the privilege of working in someone’s home—and it just may feel like home to you too! Our employees have the opportunity and flexibility to both learn and develop on the job, while also having mentoring and educational opportunities to support advancing their careers. Come grow with us and apply today! Job Description: As a Resident Care Coordinator, you will play an integral leadership role in assisting the Administrator with smooth operations. You will work with the administrator to manage resident care, oversee medication management, and respond with professional correspondence and documentation to medical providers, outside agencies, family members, POAs, and state agencies. Additionally, you will assist with the training, onboarding, and career development of team members; manage staffing and related schedules; and work with HR to hire, coach, and promote talent. To excel in this role, you should have strong interpersonal and team-building skills and effective communication. We would also like you to be an organized and detailed self-starter with excellent leadership and coaching skills. If you are a motivated and enthusiastic individual who enjoys variety in your workday and desires to make a difference in your professional career, then this position is for you.

Requirements

Minimum of 2 years of experience in a healthcare setting with a minimum of one year as a Med Tech or RCC.
One year of experience in a supervisory or lead position.
One year of experience managing scheduling/staffing with a strong understanding of coverage needs.
Knowledge of OARs for an ALF/RCF or related licensure.
Experience and knowledge of the state survey process.
Excellent verbal communication, good interpersonal skills, and leadership qualities.
Ability to professionally and diplomatically communicate with outside agencies, family members, and other stakeholders.
Excellent written communication with the ability to professionally correspond via email and/or letter using proper documentation, grammar, spelling, and punctuation.
Ability to make good sound decisions in stressful situations or when put on the spot.

Responsibilities

Train new Personal Assistants (PA) and Med Techs (MT) on caregiving, med administration and passing, campus software and computer programs, and procedures and practices.
Set work schedules for staff, posting at least 30 days in advance (preferably 60).
Arrange staffing to best cover the floor based on residents’ needs; rearrange as necessary and communicate changes and updates to all parties.
Work the floor and fill in as PA or MT as needed.
Help cover other areas as needed, such as assisting in the kitchen, activities, and/or housekeeping.
Audit medication rooms weekly to ensure order and compliance.
Know and thoroughly understand each position (PA, Med Tech, AC, Dietary, Nurse) to enhance working relationships, functionality of the community, harmony, residents and resident care, and the overall business model.
Lead by example with a positive attitude, appropriate workplace behavior and language, and a willingness to model and perform what you ask of others.
Assist in the recruitment and selection of staff.
Work with and seek counsel from HR for proper documentation, serious violations, performance or behavioral concerns, and terminations.
Communicate with doctors and other outside providers, pharmacies, facilities, and referral agencies to manage medication, admission and re-admits, and appointments.