Residential Assistant - Tompkins

Catholic Charities Tompkins/Tioga•Nichols, NY

1d•Hybrid

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair. We support all people in need. All means all. We help people regardless of their religion, beliefs, race, ethnicity, or gender identity. We want our staff to reflect the diversity of the communities we serve. We welcome applicants from all backgrounds. We encourage you to be yourself, because everyone else is already taken! The Tompkins Residential Assistant (RA) provides operational and administrative support for all transitional shared housing units. This position is responsible for overseeing the efficient management of residential operations, logistics coordination, and administrative tasks essential for maintaining a well-organized and supportive living environment for residents.

Requirements

Associates Degree in Human Services or related field preferred
Valid NYS Driver’s license, access to a reliable vehicle and a driver's record considered acceptable by agency and insurance carrier
At least 2 years’ experience working in a residential setting.
Experience in administrative or operational roles within a residential setting preferred.
Experience and ability to work with culturally diverse populations including individuals with low to moderate income.
Proficiency in basic computer applications (e.g., MS Office suite) and willingness to learn new software as needed.
Relevant years of experience and education will be considered
This position requires occasional evening or weekend hours to support resident activities and events.
Ability to work independently in a community setting informing supervisor of concerns.
Physical ability to perform light lifting and cleaning tasks as needed.
Must have reliable, registered and insured vehicle.
Excellent communication and interpersonal skills, with the ability to work collaboratively with residents, staff, and external stakeholders.
Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
Demonstrate compassionate and supportive attitude towards residents while maintaining professionalism and confidentiality.
Demonstrate commitment to Agency Mission Statement
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Ability to work in a cooperative and helpful manner with all individuals
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

Responsibilities

Coordinates administrative tasks related to housing operations, including assisting in the preparation of quarterly reports for funders and maintaining communication with landlords.
Serves as the primary point of contact for IT coordination, troubleshooting basic issues, and facilitating internet setup and maintenance.
Manages financial aspects of housing, including rent collection, ensuring bills are paid for all site locations (utility and internet bills, and coordinating payments.)
Orders and manage supplies, ensuring each unit is well-stocked with essential items such as bedding and household necessities.
Collaborates with the housing team to plan workshops and activities based on current program needs.
Coordinates logistics for events, activities, workshops, and house meetings.
Identifies local volunteer opportunities and work with the housing team to coordinate resident participation.
Supports the housing team in coordinating activities related to residents’ employment goals.
Partners with the Peer Support Specialist to coordinate food resources including donation sources
Participates in program and agency meetings
Works with housing team to ensure rooms are clean, organized, and ready for new residents.
Supports the intake process, including entering HMIS data and preparing intake materials such as resident files and handbooks.
Ensures each site has an up-to-date chore list posted and maintain bulletin boards with community resources, emergency contacts, and staff messages.
Completes other duties as assigned