Residential Assistant Program Manager

Home of the Innocents•Louisville, KY

About The Position

Are you a compassionate, steady leader who believes in the power of structure, relationships, and trauma-informed care? We are seeking a Residential Assistant Program Manager to help guide and support youth ages 11–18 who have experienced trauma, while mentoring a dedicated team in a therapeutic residential setting. In this role, you’ll make a real difference - supporting young people as they build safety, stability, and essential life skills, while helping staff grow into confident, effective caregivers. If you’re mission-driven and ready to lead with heart and purpose, we’d love to meet you.

Requirements

At least 21 years of age
High School Diploma or GED
Minimum of one year of experience in a child-caring or residential setting
Valid driver’s license with a clear driving record

Nice To Haves

Bachelor’s degree in a human services field
Experience with trauma-informed, recovery-based, or behaviorally focused treatment programs
Strong leadership skills and the ability to coach and motivate a team
Comfort with documentation and basic technology (Microsoft Office and related systems)
Flexibility to assist with on-call needs, weekends, and holidays during emergencies

Responsibilities

Serve as a team leader within the program and act in the absence of the Program Manager when needed
Model and reinforce trauma-informed, therapeutic intervention strategies
Supervise, mentor, train, and support Youth Support Specialists
Participate in employee performance evaluations and ongoing staff development
Oversee SCM incidents, providing debriefing, coaching, and follow-up training to promote safety for youth and staff
Assist with treatment planning to address the emotional, behavioral, spiritual, and physical needs of each youth
Ensure accurate and timely documentation of resident progress, incidents, concerns, and emergencies
Lead shift-change meetings to ensure clear communication and continuity of care