Residential Assistant Program Manager

MyPath•Oconomowoc, WI

1d•Hybrid

About The Position

Prader-Willi Homes, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees. We are seeking a compassionate and motivated Assistant Program Manager to join our team. In this vital leadership role, you’ll support the daily operations of the residential program and assist in supervising Direct Support Professionals (DSPs) to ensure high-quality, person-centered care. This role combines hands-on care with team leadership, scheduling, coordination of services, and mentoring staff to ensure residents receive consistent and respectful support in a structured and empowering environment.

Requirements

Minimum of a high school diploma or GED.
At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.
Ability to maintain a calm and effective demeanor in emergency and stressful situations.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team to deliver high-quality care.
Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.
Ability to effectively implement approved physical intervention techniques.
Must be at least 18 years old.
Must possess a valid Driver's License and have an acceptable driving record.
Willingness to work with residents in a variety of environments, including home, recreational, and community settings.
Ongoing participation in paid, in-service training is required.

Nice To Haves

College degree in a human services field preferred.
Leadership or supervisory experience preferred.

Responsibilities

Assist with daily routines including personal care, nutrition, and safety support.
Monitor and implement individual support and behavior plans.
Ensure timely and accurate documentation of resident progress, health, and activities.
Support community integration and help foster residents’ independence through consistent structure and encouragement.
Provide guidance and role modeling to Direct Support Professionals (DSPs) in day-to-day care and emergency situations.
Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.
Promote team cohesion by demonstrating leadership presence and participating in crisis intervention support as needed.
Assist with preparing and managing staff schedules, transportation plans, and activity coordination.
Respond to staffing call-ins and help secure coverage while communicating with the Program Manager.
Ensure all site and vehicle maintenance issues are reported and followed up on appropriately.
Collaborate with the Program Manager, Program Coordinator, and team members to meet resident and program needs.
Maintain clear, professional communication with staff, guardians, external providers, and stakeholders.
Attend and contribute to meetings including ISP planning and medication reviews.