Assistant Manager

Community Residences•Meriden, CT

11d•Hybrid

About The Position

This role is responsible for creating a nurturing and positive learning environment for clients, helping them cope with social, emotional, and physical challenges of daily living to facilitate independent performance. The position involves active work both inside and outside the home, requiring the ability to lift and transfer significant weight and utilize approved protective hold techniques for safety. The Assistant Manager implements Individual Plans of Care, monitors client progress, and documents all interventions. They are also responsible for monitoring medical, physical, and behavioral changes, reporting incidents, administering medication (once certified), and assisting with medical appointments and follow-through on doctor's orders. Meal planning, purchasing, and preparation are also key duties, ensuring dietary plans are followed. Maintaining the appearance, cleanliness, and safety of the house, properties, and vehicles is essential, as is conducting oneself professionally in all interactions. Participation in required training, staff meetings, and maintaining compliance with agency policies and regulatory requirements are mandatory. The role also involves accurate accounting of petty cash and client funds, developing positive community relationships, and assisting the Program Manager with staffing, data sheets, and staff in-servicing. In the absence of the Residential Manager, the Assistant Manager is responsible for the overall running of the residential home. They participate in the Interdisciplinary Team process, assist with program development for clients, and work with consultants to ensure recommended services are adhered to. The Assistant Manager serves as a role model to clients and staff, participates in staff meetings, and provides supervision to staff within the complement. They rotate on-call coverage with the manager to handle staffing issues and emergent problems.

Requirements

Must be able to perform all job functions required.
Must be able to lift and transfer 70-75lbs.
Must be able to utilize approved protective hold techniques, in order to keep you, clients, and co-workers safe.
Demonstrate organizational ability, experience and ability to communicate effectively with persons with developmental disabilities.
Demonstrate some knowledge of educational and behavioral programs.
Demonstrate willingness to learn about current issues in the field of developmental disabilities.
Be able to communicate with people at various ability levels.
Possess organizational abilities to implement programs and services designed to enhance the individual’s learning process.
Possess self-motivation.
Be interested in improving the quality of life for people; be interested in household management; be interested in teaching.
Display patience, encouraging attitude, optimism, energy, communication skills, and a nurturing temperament.
Have the ability to perform active work, both inside and outside of the program.
Demonstrate ability to supervise and guide staff.
Must have the ability to work independently, prioritize tasks when necessary and satisfy deadline requirements of all tasks.
Must be able to take direction and follow through on directions.
Must possess a valid CT driver’s license, be able to drive own and agency vehicles and have a good driving record.

Nice To Haves

A Bachelor’s Degree, or an Associate’s degree and one year of experience in the Human Service Field or a high school diploma or GED and at least two years of experience in the field of Human Services is preferred.

Responsibilities

Create a nurturing, positive learning environment and develop strategies to help clients cope effectively with social, emotional and physical situations of daily living and facilitate independent performance in these areas.
Implement Individual Plan of Care/Follow-Along Plan based in the Interdisciplinary Team’s identification of client needs; record data on all identified teaching strategies, behavior plans, report client’s progress needs and any barriers that impede progress.
Maintain and document an awareness of individual treatment plans, inclusive of use of leisure time, community experiences, use of public transportation, safety skills, personal hygiene and activities of daily living.
Monitor medical, physical and behavioral changes in individuals on a daily basis and report changes to the Supervisor, RN Program Coordinator or Program Director as it occurs, is observed or discovered; write up incident reports and submit to Program Coordinator or Residential Program Manager within 24 hours.
Administer medication to clients at prescribed times; in accordance with agency policy and DDS regulatory standards. Report all errors of medication administration or documentation to the RN, Program Manager and Program Coordinator immediately.
Monitor and assist in making medical and other related appointments as requested. Following medical appointments assist and monitor follow through on all doctors’ orders and recommendations per RN direction.
Participate in the planning, purchasing and preparation of meals within available budgetary resources; ensure clients’ dietary plans are followed.
Maintain the appearance, cleanliness and upkeep of the house, properties and vehicle, insuring they are clean and safe. Report all repair needs to the Program Manager and/or Program Coordinator in a timely manner.
Conduct self in a professional manner when interacting with participants, supervisors, co-workers, families, medical professionals and members of the community.
Participate in training opportunities (in-service training, staff meetings, conferences, etc.), as required; maintain all required training per agency policy and DDS regulatory requirement.
Provide accurate accounting of agency’s petty cash and client funds in an informative, auditable condition at all times, as required or requested by the Residential Program Manager.
Assist in developing a positive neighborhood/community relationship.
Schedule/maintain adequate staffing when staff patterns are interrupted; ensure that client care and activity schedules are maintained.
Ensure that data sheets are current and complete.
Participate in the CRI in-service training to ensure provision of quality services to the clients; assist with staff in-servicing to ensure that all staff are in-serviced as required.
Be responsible for overall running of the residential home in the absence of the Residential Manager.
Participate in the Interdisciplinary Team process when possible, staffing permitted; provide input and write reports as needed.
Assist the Residential Manager with the development of programs for each client based on the needs stated in the Individual Plan of Service.
Work with all consultants (i.e. Speech Therapist, OT, PT, etc.) to ensure necessary services recommended by the consultants are adhered to according to the Residential Manager’s direction.
Conduct him/herself as a good role model to clients and staff (i.e. manners, dress, conversation, etc.).
Participate in all staff meetings in order to enhance the services provided to clients.
Familiarize self with CRI policies and procedures, ensuring compliance with same.
Provide supervision to staff while working within the staff complement.
Rotate the on-call coverage with the manager to handle staffing issues and any problems that arise.