Residential Aide

Avalon Housing • Ann Arbor, MI

7d • Onsite

About The Position

Avalon Housing is a non-profit supportive housing provider dedicated to the mission of building healthy, safe, and inclusive supportive housing communities as a long-term solution to homelessness. Supportive housing combines affordable housing with services like case management to help individuals not only find housing but also thrive in their homes. Avalon serves individuals facing challenges such as mental illness, substance use disorders, and chronic medical conditions, often with a history of chronic homelessness. The Residential Support Specialist (RSS) is a 24-hour front-line staff member responsible for monitoring the front desk, assisting tenants and visitors, and providing hands-on support. Avalon is committed to creating diverse, inclusive, and equitable communities.

Requirements

• High School Diploma or GED
• Ability to work well with diverse people, including other staff, in a non-judgmental way
• Ability to respond to crisis situations
• Strong verbal and written communication skills
• Computer skills: email, web searches, online documentation
• Possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs
• Knowledge and/or acceptance of harm reduction principles
• Ability to sit for long periods of time
• Ability to drive a vehicle with passengers
• Ability to communicate with other persons by talking and hearing
• Ability to lift and carry items weighing up to 25 pounds
• Ability to operate computer hardware systems
• Reliable transportation is required

Nice To Haves

• At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field

Responsibilities

• Check visitors in and out, answer phones and monitor security systems
• Maintain safety and security of residents by monitoring all general access areas and enforcing program rules
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
• Coordinate services for tenants and contact outside service providers as necessary
• Work cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary
• Initiate maintenance requests
• Attend staff meetings, retreats and professional training sessions
• Assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands-on assistance (depending on location)
• Perform a weekly on-call shift

Benefits

• Paid Time Off: Paid time off includes vacation time plus additional sick and personal time allowances.
• Paid holiday every month
• Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan through Vanguard
• Employee Assistance & Wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED