Residential Aide - Full Time, Tuesday - Saturday, 11 PM - 7:00 AM

Friendship Place•Washington, DC

1d•$18 - $20•Onsite

About The Position

The Aston is a non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston can serve up to 190 residents across a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided, and all documentation is completed on each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Requirements

HS Diploma/GED and 2 years of general work experience, including one (1) year of direct human service experience.
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. (Friendship Place will provide First Aid/CPR/AED training)
Excellent Customer Service - Displays kindness and respect and meets service expectations; Upholds participant confidentiality.
Ability and willingness to work in a diverse and challenging environment.
Knowledge of Microsoft Word; ability to learn database programs.
Ability to maintain healthy and professional boundaries.
Must be able to arrive at work and scheduled meetings on time.
Strong commitment to Friendship Place’s mission, vision, and core values.
This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others respectfully and in a trauma-informed way.
Reliable and timely attendance at the employee’s work location is required.

Nice To Haves

Associate and/or bachelor's degree with six (6) months of direct human service experience
Two (2) years of lived experience may substitute for 1 year of relevant work experience
Experience working with individuals with mental health concerns or addiction preferred.
Bilingual in Spanish is a plus.

Responsibilities

Provides appropriate support and oversight of residents, units, and grounds of The Aston always to ensure the security and safety of residents, staff, and visitors.
Supports and reinforces program policies and program rules for residents.
Conducts intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
Submits daily shift notes to the Shift Supervisor, including a shift log of all activities.
Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
Performs weekly and as-needed inspections of units; completes and submits all required documentation.
Reports on maintenance and building concerns to the Shift Supervisor.
Actively supports and ensures the success of required fire/evacuation.
Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
Supports meal delivery, distribution, storage, and disposal.
Distribute residential supplies and support to residents (cleaning, hygiene, laundry, bedding, etc.).
Actively participate in case meetings, staff meetings, and supervisions.
Actively attend and participate in all required training per contract requirements.
Perform other duties as assigned.