Residential Aide

HELP USA • New York, NY

19h • Onsite

About The Position

As a Residential Aide at HELP Webster, an emergency shelter for asylum-seeking families with children, you will be responsible for ensuring the safety of clients and the security of the facility and grounds. You will also work directly with clients to ensure they attend required meetings, escort them when necessary, and collaborate with the Social Services team for consistent client support and communication throughout their stay.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• Bilingual fluency is strongly preferred.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• NYC Food Handler’s Certification (If you don’t have this, we’ll give you 30 days to take the free online course, and we’ll pay the exam fee).
• Work experience in a residential facility.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.

Responsibilities

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations; copying and filing IDs; and assigning rooms.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.
• Ensuring that clients receive any notices of meetings and appointments from the Social Services team on a timely basis, and escorting clients to meetings and appointments when necessary.
• Distributing meals received from our food service vendors to clients.
• Managing processes for inventorying and securing possessions of clients who don’t return to the site for various reasons.
• Using the DHS CARES system to track vacancies, code clients in and out, print rosters, etc.
• Documenting any incidents that occur during your shift.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees