Residential Aide

Cherokee Federal•New York City, NY

2d•Onsite

About The Position

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Requirements

High school diploma or equivalent; a combination of relevant education and experience will also be considered.
Direct client service experience is required.
Bilingual fluency in Spanish and English is required.
Strong background in customer service, with a focus on empathy and responsiveness.
Proven problem-solving skills with the ability to think critically in challenging situations.
Highly organized with excellent verbal communication skills; able to work effectively and collaboratively with families.
Demonstrated ability to manage priorities, meet deadlines, and take accountability for timely completion of tasks.
Cultural sensitivity and an understanding of the socio-economic factors impacting the populations served.
Capable of multitasking in a fast-paced environment while maintaining attention to detail.
Ability to remain calm under pressure and effectively de-escalate conflicts with both clients and team members.
Must pass pre-employment qualifications of Cherokee Federal

Nice To Haves

1–2 years of experience in housing, shelter programs, or related services is preferred.
Relevant experience may include roles such as Residential Assistant at City Refuge, Housing Support Staff at Civic Sanctuary, or Residence Attendant at Metropolitan Safehouse.

Responsibilities

Accurately document the entry and exit of all families, staff, and visitors; complete daily census forms, incident reports, and maintain detailed event logs.
Coordinate resident admissions and discharges in accordance with program procedures.
Prepare and submit nightly rosters; maintain and file all shift-related documentation.
Provide courteous and professional greetings to all visitors and callers, representing the organization in a welcoming manner.
Maintain detailed records of client interactions to support audit readiness and compliance.
Collaborate with case management staff to address client needs, share pertinent information, and support individualized programming.
Monitor and prevent loitering in and around the facility in coordination with security personnel.
Assist in conducting fire drills and emergency evacuations as required.
Support custodial and security teams in ensuring the cleanliness, safety, and overall maintenance of the facility.
Distribute incoming mail and packages to resident families in a timely and organized manner.
Oversee food distribution processes, including receiving and organizing deliveries.
Conduct regular room inspections to ensure compliance with program policies and standards.
Manage inventory of supplies, ensuring accurate tracking and adherence to program guidelines.
Carry out all additional program-related tasks as directed by site and organizational leadership.
Performs other job-related duties as assigned