Residential Aide Team Leader
About The Position
The primary responsibility of the Residential Aide Team Leader is to ensure that the assigned shift completes the designated shift responsibilities daily. The Team Leader will provide support to the Director of Residential Aide, Residential Aide, and Social Service staff. The Team Leader will always lead by example by being on time, in uniform, and prepared to work daily. The Fortune Society, Inc. (Fortune) has been working for over 57 years to advance our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thereby strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years into an agency with a budget of just under $90 million and just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.
Requirements
- High school diploma or GED/HSE preferred or related experience.
- Experience working in a housing setting and/or providing security services.
- Leadership, Teamwork, Conflict Resolution, Organization Skills, Crisis Intervention
- Comfortable with computer-based data entry and using Microsoft Office.
- Good written and verbal communication skills are important.
- Excellent judgment and conflict resolution skills.
Nice To Haves
- Certified in CPR and First Aid is a plus.
- FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification is a plus.
Responsibilities
- Staff Supervision Manage and support a team of Residential Aides on their shift, providing training and guidance to ensure they can perform their roles effectively and safely.
- Client Support Assist residents with daily support, lockouts, and basic supplies they may be eligible for.
- Safety & Security Oversee the physical environment of the residential facility, conduct walk-throughs, and ensure residents and guests adhere to safety protocols.
- Issue Resolution Act as a point person to de-escalate tense situations, resolve client issues as they arise, and serve as a liaison with program staff.
- Documentation Create and submit staff schedules, disciplinary reports, shift reports, and other necessary documentation, and ensure accurate records of resident activities.
- Policy Enforcement Ensure residents comply with all programmatic policies and housing rules.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
