Residential Advocate (ESH Program) PT Sat/Sun 3pm-11pm

Ruby's Place • Castro Valley, CA

2d • Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is seeking a part-time Residential Advocate for the Emergency Housing Services (EHS) Program. This in-person role provides on-site support within a residential setting serving families and single adults experiencing housing instability. The Residential Advocate ensures daily operations run smoothly, safety protocols are upheld, and participants receive consistent, trauma-informed support. This position requires an active, visible presence, monitoring the environment for safety and structure, and providing emotional support and guidance to participants. It is a non-exempt position requiring active engagement, professionalism, and strong boundary-setting.

Requirements

• High school diploma required.
• Strong communication and de-escalation skills.
• Ability to remain calm under pressure.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

Nice To Haves

• Associate’s or Bachelor’s degree in Human Services or related field preferred.
• Experience working in residential, shelter, or social service settings preferred.
• Experience working with families or individuals experiencing housing instability preferred.

Responsibilities

• Maintain active, visible presence within the residential setting.
• Monitor common areas and facility grounds to ensure safety and adherence to program expectations.
• Support enforcement of house guidelines and community agreements.
• Respond to incidents, conflicts, or safety concerns in a calm and professional manner.
• Complete required incident documentation accurately and timely.
• Support emergency procedures as needed.
• Provide emotional support and appropriate crisis response to participants.
• Engage participants respectfully and consistently in a trauma-informed manner.
• Assist participants in understanding program expectations and available services.
• Provide referrals to Case Managers when additional support is needed.
• Support new participant orientation upon arrival.
• Conduct room checks and routine walkthroughs as required.
• Support shift transitions and ensure accurate communication between staff.
• Maintain clear and thorough shift logs.
• Assist with maintaining a clean, organized, and welcoming environment.
• Communicate operational concerns to supervisory staff promptly.
• Work closely with Case Managers and leadership to ensure coordinated support.
• Participate in team meetings and reflective supervision.
• Maintain confidentiality and uphold mandated reporting responsibilities.
• Complete functional timesheets by assigned due dates in compliance with time allocations.
• Actively participate in reflective supervision sessions.
• Create and maintain documentation of processes and procedures related to job duties.
• Other duties as assigned.

Benefits

• vacation time
• sick time
• restorative care time
• immediate vesting in our 403(b) with a generous match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED