Residential Account Manager

SERVPRO Team Wall - 9695•Sparks Glencoe, MD

10d•$55,000 - $60,000

About The Position

When disaster strikes, homeowners need more than a contractor—they need a trusted advisor. At SERVPRO Team Wall, our Residential Account Managers serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives. This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions.

Requirements

An exceptional communicator
Highly organized and detail-oriented
Customer-focused and relationship-driven
Solution-oriented and proactive
Able to manage multiple priorities in a fast-paced environment
Professional, accountable, and dependable

Nice To Haves

Restoration
Residential construction
Insurance claims
Property management
Account management
Customer success
Project coordination
Home improvement or consultative sales
Experience with restoration or Xactimate

Responsibilities

Manage residential restoration and reconstruction opportunities from estimate through project completion
Deliver and explain estimates to homeowners
Follow up with customers and help convert opportunities into sold projects
Coordinate with operations, estimating, construction, insurance adjusters, and accounting
Provide proactive project updates and exceptional customer communication
Resolve issues quickly while advocating for both the customer and the company
Maintain accurate documentation within company systems
Build long-term relationships that create outstanding customer experiences