Resident Well-Being Manager

Plymouth Housing Group • Seattle, WA

4d • Onsite

About The Position

The Resident Well-Being Manager (RWM) leads and oversees an onsite Resident Well-Being care team that supports residents’ well-being and fosters community. The role is responsible for high-quality service delivery aligned with Plymouth Housing’s mission, cultural proficiency, harm reduction, trauma-informed care, and housing-first principles. The RWM provides direction and support to teams working closely with residents and promotes cohesive, positive resident interactions, engagement, and strategies.

The position floats as needed to various Plymouth Housing buildings and is based in person in Seattle, Washington. It is full time. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness, pairing long-term housing with onsite services that promote stability, health, and community.

Requirements

• Bachelor’s degree in Human Services, Social Work, or a related field, or an equivalent combination of education and experience.
• Four or more years of experience in case management, housing, homeless services, or a similar client service setting.
• Two or more years of supervisory experience.
• Build trust and work respectfully with people from varied backgrounds and lived experiences, supporting dignity, choice, and belonging.
• Use self-awareness and humility to communicate effectively across differences and treat people with fairness and respect.
• Communicate and work effectively under stressful conditions with people who are economically disadvantaged, mentally ill, or experiencing trauma or substance use effects.
• Strong knowledge of case management principles and practices, including experience facilitating care team meetings and providing individual administrative supervision.
• Excellent written and verbal communication skills and strong organizational ability to prioritize and meet deadlines professionally.
• Demonstrated experience managing crisis situations and developing sustained, collaborative relationships with community agencies.
• Commitment to quality assurance, including regular review of team documentation, and proven experience in group training and facilitation.
• Proficiency with Microsoft Office applications and comfort working with customized databases, technology, and internet research.
• Commitment to equity, inclusion, and resident dignity in all aspects of work.

Responsibilities

• Lead and supervise the onsite Resident Well-Being care team, including hiring, orientation, mentorship, coaching, and performance management.
• Collaborate with the Director of Resident Well-Being to organize care team meetings and communicate expectations, outcomes, and priorities across individual and team settings.
• Build and maintain a safe, supportive, and inclusive environment where residents have trusting, professional relationships with staff.
• Work with behavioral health providers and internal teams to support residents’ emotional wellness, stability, and case management goals.
• Ensure residents receive quality case management services; provide backup for Case Managers during absences and attend resident and community meetings as needed.
• Maintain knowledge of eligibility and benefits for public and private financial assistance and health care programs to help ensure resident needs and rights are met.
• Maintain familiarity with local service providers and collaborate with property management and community partners to support resident stability and housing.
• Ensure staff receive comprehensive onboarding and ongoing training, including conflict resolution, emergency response, harm reduction, trauma-informed care, and Motivational Interviewing.
• Monitor daily log entries and case management documentation for quality, consistency, and timely follow-up on emerging issues.
• Maintain accurate records and collaborate on funder-required reporting, credit card expense reviews, and timesheet accuracy.
• Participate in Plymouth committees and workgroups as appropriate.

Benefits

• Comprehensive benefits package for full-time employees, including medical, dental, vision, PTO, and 403(b) options.
• Employee Assistance Program.
• Subsidized ORCA pass.
• Additional supplementary benefits (not specified).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager