Resident Technician - Orion, MI

Seegrid • Oxford, MI

17h • Remote

About The Position

We are seeking a skilled Resident Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers. The Resident Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively at the customer site. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Resident Technician role is fully remote and located at the customer site in Orion, MI.

Requirements

• Associates degree in electrical/mechanical technology, or at least 3 years of experience in related field
• Ability to work long hours in noisy and busy environments
• Ability to lift 50 pounds
• Strong customer interface with commitment to customer satisfaction
• Excellent written and verbal communication skills
• Good technical knowledge of Windows; proficient in Microsoft Office
• Strong work ethic and willingness to learn
• Must be a highly responsible individual who can work independently and with minimal supervision
• Experience using Linux

Responsibilities

• Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
• Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems
• Perform routine maintenance tasks to improve reliability and prevent failures
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Coach customer staff on safety, equipment operation and maintenance best practices
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
• Remain prepared for customer service calls which most likely require travel on short notice
• Take ownership on-going skill development by engaging in regular product and software trainings
• Follow all safety protocols to maintain a safe work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree